Best Western Webster Hotel, Nasa

"The hotel is at an excellent location with NASA nearby and a lot of eating options around. There is a shopping mall across the freeway. Rooms are ok, a bit old and does require upgrade. Breakfast was also decent. Still I ended up giving 2 stars because the hotel overcharged me $100 which they refunded only when I called out and pointed out their mistake. I had paid with a $100 BW gc and rest using my credit card. Initially they charged only the leftover amount to my cc, but next day they charged another $100. The BW gc was also used up with 0 balance. I usually keep a tab of all the transactions on my credit card and happened to see the extra amount the hotel has charged a day after checkout. The hotel did revert $100 back but only after I called them up. They should have noticed the extra $100 amount in the invoice after checkout and should have refunded on their own. There are several people out there who do not keep a tab of their credit card spendings and would have missed this."

"January 14th, 2024 check in. Planned to stay 6 nights. Checked out on January 15, 2024 Room 1 ADA, small pieces of glass on the floor in the bathroom. Got moved into another room not ADA Room 2, hair on bedding, hair on pillows, pulled top blanket and sheet down, hair, looked like someone had slept in the bed, so I slept in the chair. The bathroom was not ADA compliant, bathroom door could not be closed with the toilet riser on the toilet. Please for the love of yourself and your sanity please do not book or stay at this best western."

"When I read reviews I take them with a open mind. This hotel is in a good location, very convenient. Was greeted nicely upon arrival. Rooms are small. The issues I had were lack of upkeep in the rooms. The nightstand drawer would not stay closed, while you think this is a small thing to mention, it becomes a bother when the room is small. Lampshade has rips in it, furniture is beat up, walls are patched or scuffed. Grout is coming off in shower. No soap in the room. Everything seemed to be in desperate need of upgrade/replacement. We did not eat breakfast, but it looked like you could find a nibble of something to keep you going. If you walk in with no expectations, and just need a comfortable night's sleep, then there is Value here."

"This was my 1st time to ever have been there. I thought it was great. Truthfully, I was impressed. From what I could see it's a well kept property. The rooms are nice & clean, you've got everything you need including a free breakfast buffet. (Which was good, btw) The only thing close to being a negative is our room was small. (But, it was still doable) No regrets. We will be staying there again."

"It is ok. The rooms are nice and clean for the price. Every time I have visited they gave me a room on the first floor. They have an annoying habit about 8am they vacuum the floor and you can hear it in your room. If you don't have a do not disturb up, housekeeping comes to your room at 8am. They don't just knock a couple of times and announce their entrance like in other hotels. They knock forever until they wake you up and you come to the door. Then you can't go back to sleep because of the loud vacuuming. I would recommend requesting a room on the upper floors if you are not a morning riser."