Comfort Inn & Suites Texas Hill Country

"This has been one of THE most enjoyable stays I've ever had at a hotel. It is conveniently located, yet out of the way of traffic. It is very quiet here. I haven't heard a peep out of anyone the whole time we've been here. It almost feels like we're the only ones here! Breakfast is absolutely amazing and the attendant (Sue) is phenomenal at her job! She's friendly and full of joy. She is so helpful and happy! She keeps it spotless as well! The Breakfast is the best I've ever had at a hotel. The beds are so comfy that, for the first time ever at a hotel, my hubby and I slept late every single morning we were there. Price was great. Grounds and facilities were always clean. I can't think of a single negative thing to say. This will be our "go to" hotel anytime we are in the area."

"I travel a lot for work. My coworkers and I are typically in a hotel 4 nights per week. We stay in a lot of Comfort Suite hotels because they have the room we like for 3 guys (double queen suite with a pull out sofa), and typically for a reasonable fare. During our stay, I had no complaints. Staff seemed friendly, room was clean, etc. Particularly the lady who runs breakfast is great! She's got some character and she's very upbeat!! My issue is with the management. I noticed several days after our 4 night stay here that I had been double charged for one of the nights. I stopped by the hotel to talk to them about it and the man at the desk was able to find the error, but could not process the refund as he was not a manager. Stated his manager would be in, in a couple hours. So I left my information, was told I would receive a call and they would take care of it. No call... called the next day and was told "the manager never came in, but she will be in tomorrow, and you will receive a call, I promise". Guess what, still no call... I call a couple days later, making sure I call in the middle of the day so I can speak with the manager, and I finally do. She told me the refund had already been processed. Took over a week later for that to show up. That's cool and all, but I would feel different about the situation if they had called me as expected. On top of that, no apology for the error, no apology for all the effort I had to put forth to make sure I received my money back, no apology for never contacting me about THEIR mistake. The room was booked through a third party. I paid them and was then charged the third party rate on the credit card I provided for INCIDENTALS. Then, during this final phone call, I discussed with them an additional $15 charge. I was told this is because we stained their towels. Not sure how that's possible when we only used them to shower and wash our hands with. The manager stated she had photos, promised to send then to me and then never followed through. I'm starting to see a trend with this manager. My guess is the towels were dirty, with DIRT. We work outside, so when we wash our hands or step on the bath mat, things get dirty. But that's the beauty of a washing machine. It gets the dirt out. Seems that wasn't a considered option. Am I supposed to bring my own towels if I expect them to get dirty? At any rate, I may have felt differently if they had contacted me and let me know, "hey, your towels were dirty, we tried to clean them, but couldn't get the spots out. I'm sorry but we're going to have to charge you $15 for their replacement." Instead, it felt more like a blind charge for something that wasn't true with no contact, hoping the customer (me) would not notice as a way to generate a little extra revenue during their renovations. Whether or not that is the case is unclear. But that's the feeling I get from the way this hotels management is run. Again, no issue with the staff other that the accidental double charge. Problem here is with the hotels management. If you read this, I still want those photos of my "stained" towels please."

"Stayed here for Thanksgiving week to visit my in-laws in Pipe Creek and it was the perfect spot. We were in the middle of all the places we needed to go. Pipe Creek, Fredericksburg, and San Antonio Riverwalk. AND there are restaurants everywhere nearby, plus an HEB! But the BEST part about this hotel is the breakfast lady, Sue. She is the NICEST and sweetest lady ever. She is so welcoming and always greets you. She acts like a waiter at a restaurant going to every table checking on you if you needed anything and will bring it to you. We stayed for 4 nights and ate breakfast there every morning so we gave a her a nice tip when we left. The breakfast is good too. My favorites are the hot breakfast, sausages and scrambled eggs. The rooms itself are just like any other hotels you stay at for what you pay for but the only thing I have to complain is maybe they need to renovate the rooms or bathrooms a little bit because there were rust on the tub. Despite the rooms, we are definitely staying at this same hotel every time we visit my in-laws mainly because of Sue and the location."

"Good experience. Rooms were ok. Have that hotel smell..lol. Sue in the breakfast was a great suprise. Very friendly and helpful. Great breakfast. Overall for the price it's a 3."

"Very clean and modern, staff was very friendly. The breakfast was awesome, the Asian lady that ran the breakfast bar was one of the nicest people I’ve ever spoken to. I decided to give this a five star rating, mostly due to the breakfast bar and the Asian lady that ran it."