Hampton Inn & Suites Boerne

"This is my second stay at this location. I was pleased the first time, but I have very mixed feelings about my second visit. The rooms are large and well appointed BUT the walls and ceiling are paper thin. I was wakened on several occasions by the sound of footsteps and voices above me and to the side of me. And I did not complain because it was obvious that my neighbors were not partying, just walking around and conversing. Next visit I will ask for a room on the top floor (the 4th) and one with no neighbors on the sides. I recommend that you do the same. My other disappointment concerns the second day when at 6:40 am the breakfast area was already out of coffee (dark roast) and out of the best item at the breakfast bar (the grilled Polish sausage slices). Apparently they had a Monday morning staff shortage. These problems aside, the hotel is clean, well-appointed, and convenient. The price is also quite reasonable."

"I'm so glad I made the choice to give this location a chance! It has all of the comforts expected of a Hampton Inn but does it with a Texas flare. The lobby is well-appointed, with Texan decor adding to the warmth of the space (the fireplace with consistent photo-ready fire also helps). I appreciate that they provide 24/7 cold water, along with coffee, tea, hot water, and hot chocolate. Given the temperamental Texan weather, its a nice option to have available for free whenever needed/wanted. The pool area is well-appointed, I appreciate the variety of chairs and lounges present, and the picnic area with grills is a great addition for families looking to enjoy the pool! We visited during the Christmas season and found the pool too cold to enjoy, but the hot tub was great for the cold winter nights, very clean, a decent size, and well-heated. The complimentary breakfast is my father's favorite part of every stay, and he was extremely satisfied with the selection offered, as well as how prompt, warm, and appetizing it was. He was also a fan of the employees in charge of the breakfast, and said they were respectful, responsive, prompt, and friendly. The rooms were decently sized and well-appointed, I appreciate the inclusion of a dark-colored make-up towel. The bathroom is a decent size and allows you to have space. I do wish that rooms were able to experience maid service longer in the day, and more often, but do not hold the hotel itself responsible for that, I've noticed it has changed with the brand post-covid. The true reason for this communication is to provide kudos and praise for 2 great employees at this location. Christopher was the night front desk clerk for our stay at the hotel. He was fantastic! He answered any and all questions, was able to provide supplies/towels/amenities as requested, and he was quick to make himself available for service. He was a friendly, polite, and welcoming young face to have behind the front desk, and we loved the chances we got to chat with him. Kay was the front desk employee during the day and she is an absolute delight! I literally cannot say enough good things about this woman. She was a bright spot every morning, wishing everyone a good morning, and handling a multitude of complex tasks with a smile and an amazing effectiveness. She helped us with check-in and check-out and it made our day every morning we got to chat with her! She provided suggestions on local activities, entertainment, and restaurants. She was knowledgeable and kind, and made our stay so much better. I hope that Hilton can recognize the exemplary employee they have in Kay, she is an amazing representative of Hilton!"

"Amazing hotel, everything impeccable. I introduced a very special Friend and family to this hotel and they totally loved it. They were so impressed with every detail from the receptionist that was very friendly and professional to the impeccable rooms to the breakfast quality and presentation. Home away from home."

"My husband and I stayed 2 nights. Having to leave our RV fearing power outages and water issues. First night had a noise issue and it was resolved. Stay was good. Coffee is black as tar and very bitter. Lighten it up a bit!"

"My recent experience at the hotel left much to be desired. From the moment I entered the room, it was evident that cleanliness was not a priority. The outdated furnishings and worn-out carpeting created an uninviting atmosphere. The bathroom, in particular, was in dire need of attention. The tiles were discolored, and the water pressure in the shower was barely adequate. It felt like a trip back in time to a bygone era of neglect. Regrettably, the staff did little to remedy the situation. When I voiced my concerns, their response was indifferent at best. It seemed as though customer satisfaction was not a priority for them. Requests for basic amenities were met with delays and a lack of urgency. To add to the frustration, the noise level within the hotel was disruptive. Thin walls allowed every sound from neighboring rooms to permeate my own, disrupting any hope of a restful night's sleep. In conclusion, my stay at this hotel was a regrettable experience. The subpar accommodations, unresponsive staff, and overall lack of attention to detail made it an unpleasant and forgettable visit. I would strongly advise against choosing this establishment for your lodging needs."