Budget Suites of America

"All while this location is very convenient the office manager MARCUS GROGAN has absolutely no professionalism! We have a huge roach problem that i have mentioned to him a numerous amounts of times in which he would keep saying “i will put you down to spray this week” that was in november well here we are in february and this is the first time they sprayed in THREE months so the infestation obviously got worse no matter how many times i pleaded him to spray. they came and sprayed on a thursday and let me know they would come a week later they then came the following day on friday and says the “prep” was not done to their standards obviously because i put my things back cause they were supposed to come a week later not a day. I got a note monday that they were going to spray tuesday and if it wasn’t done to their liking they would vacate me immediately with my TWO toddlers, so i went to the office to try to talk to Marcus in which he would not let me say one single word, he kept coming up with a reason as to why my unit wasn’t sprayed for 3 months ,was yelling at me in front of my 2 & 3 year old and told me i needed to do better for my kids. keep in mind i came from a 1 bd that was only $850 into this unit paying MARCUS over $1500 a month for what is smaller and BUG INFESTED!! Only to be told i need to leave the office immediately and take my “bad children” with me before he calls the lewisville PD to vacate me and my two toddlers tonight. This is highly unprofessional and unacceptable to be living somewhere that they have poor attitudes and don’t care about the bugs the have living within their units."

"I will never go here again. I was merely dropping off a friend and ended up jacked by the gang unit. From now on if u come here by bus, you leave by bus or call Uber. They were nice but I now have PTSD! The situation was scary!"

"We moved to Texas didn't know what to expect here for real. We got here, my husband and I and it was different. Well, we needed to move out of my daughter's 5 months b4 planned. OK, I'd never known of a place like this but it worked for now. We moved in and it took us 4 months to get rid of the giant rats. And the roaches we spayed an every 3 months bug spray every Sunday then we would discuss how many we each saw that day. It was bad. Finally we got down to a couple per week. Spraying EVERY WEEK. This place is infested with rats and roaches!!! Oh. Management allowed us to move in with 4 vehicles and a trailer, even gave us stickers for ALL VEHICLES and the trailer. Then towed our vehicles 4 times at 430$ each time. How can we drive all 4? We used all four but one was a work truck for the weekend when we serviced lawns. They knew that upfront. I told them the stove was shocking us, Management said it couldn't be and refused to replace the stove. I'm thankful for the concept of their business but they really need people, management, and communication skills, but this is just my opinion"

"I stay at the Budget suites in Lewisville and payed my rent yesterday. I got a notice this morning that they are treating my apartment for bugs. That's great but when I called to ask why I wasn't told yesterday by the person taking my rent money. I was told by the property manager that I was coming at then sideways because I asked the questions why wasn't I told yesterday. He told me that the people in the front office taking my money are not to know anything that happens on the property and he hung up on me and now refuses to take my call. Why are they so rude when I asked a legitimate questions?"