Quest Diagnostics

"The tech here was extremely rude and judging by the comments I’m sure we are all talking about the same woman. She did not greet me or direct me in any way, just snatched the lab paper out of my hand and stared at the paper for a really long time not saying a word while i stood there awkwardly. I finally just sat down and she continued to look at the paper and then entered something on the computer. She then began sighing a bunch and made a phone call to someone about the labs. After 10 minutes of silence she rudely stated “it’s going to be a while” as she bumped into my chair. After she made another phone Call to ask about my labs I asked her what was wrong with the labs and she began going on a rant on how I need to get this done at my doctors lab and that I need to come earlier. I came at 3:30, they don’t close until 5! She was just mad that she wasn’t able to start my appointment until 4:20 and her shift was almost over but she still had to work. She also threw the blood samples on the counter after she filled each one. I’m sorry you hate your job, don’t take it out on your patients! I will never come here again."

"Avoid this location; it’s a civic duty at this point. I scheduled and tried to go 3 days in a row, and their scheduling tools (phone, internet-based, and even the in-store kiosk) do not ever work. It’s so much worse than that, though; if you’ve the nerve toshow up for your SCHEDULED BUT VANISHED appointment and try to talk to someone at the location, they’ll just duck any interaction with you. It’s like they know that you’re there for an appointment that their system couldn’t handle and they don’t feel like a) fixing the problem, and b) helping you find a way through it. Close this place down; don’t use this place so that it can die the ignoble death it deserves."

"All of the negative reviews from a year ago reflect poorly on the current status. I go here every 2 weeks for blood draws due to lengthy antibiotic treatment. Tanya is usually the phlebotomist & she's wonderful. She trusts you if you request certain veins be used, and she has never had to stick me twice in a session. She is efficient & a dedicated worker. I switched to this location many months ago because the Addison Tom Thumb location routinely had an unethical employee who found every way to dodge honoring your visit. When I came to Tanya, she said many people had left Addison's location because of that person. I was also given a business card to call her director with feedback, which I did the same day. As a nurse, I recognize when someone in the healthfield is a true patient advocate. Tanya is a blessed asset to Quest. Booking online has never been a problem. The Tom Thumb locations are little gems; never really crowded, and so convenient ~ can get yourself some groceries afterward."

"The reviews are true, I've been to better locations. I gave it 2 starts because it was fast and the location was clean. The lady there had a rude tone, avoided making eye contact and never explained what she was going to do."

"Whatever you do, DO NOT COME TO THIS LOCATION. My experience was HORRIBLE. I don’t normally write reviews but i felt i was doing a disservice to those who are looking for a place to go & not telling my experience. If i could give a negative rating i would. First I was taken back to get my testing done an hour after my appointment. when I get there the woman doing my lab rudely asks “what’s your name” and I then proceeded to state my name. Let me state that she never once told me her name or even tried to make me feel comfortable. She then tells me to come inside the room, not by telling me come in, but by waving her hand motioning come in. I then enter the room and I am standing there and she doesn’t tell me anything on what to do. This was my first time ever getting tested at a quest testing lab so I had no idea what to expect. So I’m standing there waiting to be told some thing and after about two minutes of standing there I asked “do I sit down?” and the lady just nods. So I sit down and I’m waiting, she still has not told me anything so then I proceed to ask “does it matter which arm” again, with no verbal communication, she simply nods her head yes, so then I remove my jacket to expose one of my arms. This lady did not make this experience pleasant at all. When it came to the time to draw my blood she did not let me know when she was going to start she did not walk me through the process whatsoever I completely went in there blind and then she made the process so uncomfortable. First of all I’ve had blood drawn out before and I have never felt the needle, well this woman was in such a bad mood that she made it to the point where I was going to feel this needle go in me. Something happen prior to my appointment that put her in a very bad mood. She was on a phone call when I walked in on her personal phone complaining about how the person before me did not bring in their records and how she had to go out and find them on her own and that’s why she was so backed up. This place is so Unprofessional. I cannot believe that they hire people who act like this to Work in their facilities. I will never come back to this quest diagnostics ever again."