OYO Hotel Amarillo Downtown

"This place was awful. My husband is handicap and we requested a handicap room when the reservation was made but when we arrived we were on the second floor! They refused to give us a different room unless we gave an additional deposit which we did not have and said he would not refund the deposit we just gave if we left early! All something we could not afford in the middle of the night. Individual owner who has a very dirty place. Calling the better business bureau. Not to mention the second balcony in some areas should call for the place to be condemned."

"Truly are there any perfect Motels Hotels out there? Every one expects so much out of place the provide a service some meet the customers expectations some don't. At the end of my stay headed home feeling well rested and rejuvenated. The staff was amazing the room was clean with no odor or bedbugs. What else can we really expect? My needs and questions were met. I seen changes being made at this place constantly up until around 5 pm. All motels are governed by an owner if they have good management skills you will see it in the quality of service right away... I heard some really good ideas during my stay here these ideas will definitely bring me back in the future."

"At the price point you have to expect it’s not going to be the best place to stay. That held true. However, the room was absolutely gross and in ill repair. The door lock didn’t work so I jammed a desk chair under the handle. The shower had rusty handles and looked to have not been cleaned since the last visitor. It was just gross. Luckily I was just dropping in for a few quick hours of sleep before hitting the road again. I would not have stayed there had my family been with me."

"Floor was dirty, hair everywhere, pillows, 1 rock hard 1 super soft. Bed was hard. Ac didn’t work well, refrigerator & microwave were way out of date, we weren’t sure if the fridge had ice build up or spray paint was in the back of the fridge. Super gross. I just expected more. $50 deposit upon arrival. Area was good. No issues"

"The only good thing about my staff was the front desk staff, that were at least kind and mostly helpful. The room conditions are AWFUL, if you have any expectations at all for the quality and cleanliness of your hotel, do NOT stay here! My original room, was intolerable so I asked to be switched, only to find the second room just as bad. Rooms are supposed to be smoke free, but I used half a bottle of febreeze just to tolerate it. The bed spread is stained and the sheets are so thin I can see the mattress. I asked the front desk for a blanket or a clean quilt, but was told they’ve been pt away for winter / they don’t have access to any? The bathroom smells, has stains and just feels yucky. The lamp next to the bed has a chewed up cord. The wifi either doesn’t reach the room or just isn’t working. And last, but definitely not least, the ground level rooms don’t have dead bolts. Yes it is a budget friendly hotel, but man, I would not recommend it unless it’s your last option. I wish I had read the reviews more carefully before booking."