Comfort Inn & Suites
2101 Interstate 40, Amarillo, TX 79102
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About the Business
Comfort Inn & Suites is a welcoming lodging establishment located at 2101 Interstate 40 in Amarillo, Texas, United States. Our hotel offers comfortable and spacious rooms, as well as a range of amenities to ensure a pleasant stay for our guests. Whether you are traveling for business or leisure, our convenient location and friendly staff will make your visit memorable. Enjoy a complimentary hot breakfast, free Wi-Fi, a fitness center, and an indoor pool during your stay. Book your room at Comfort Inn & Suites for a relaxing and enjoyable experience in Amarillo.
Reviews
"Booked two nights first night everything good, but next day when renewing my room key they suddenly remembered that they don’t accept locals even though i had already stayed a night. I argued that to manager and suddenly she decided to kick me out and stated “i was trying to help you out” like it a was even a favor to pay to stay there lmao just cancelled that night and went somewhere else. Manager is a pro of turning a small situation into a problem."
"Bottom line…dirty hotel with terrible customer service from management. This was probably the worst hotel experience I’ve had. First, when we pulled out the sleeper sofa, the mattress was covered with old food crumbs. Then one of my kids laid on a bed and his shirt got wet from the bed. When we looked, some liquid had soaked from the mattress cover through the sheet and onto his shirt. I’m assuming someone had wet the bed or spilled something and the hotel just put dry sheets over it and called it good. I called the front desk and the guy quickly came up and fixed the bed. I told him that in addition to the wet bed the internet wasn’t working and the sleeper sofa was dirty and I would want to speak to a manager in the morning (this was around 10:15pm). At 10:30pm he knocked on the door and said his manager asked him to look at the sleeper sofa to make sure we were telling the truth about it having food on it. This was ridiculous at 10:30 at night, but the kid was nice, so I pulled out the sleeper sofa and showed him dried cheese on the mattress and some that I had already brushed to the floor. In the morning at checkout I asked the lady at the front desk if she was aware of our issues from the previous night and she said she heard the manager discuss it and that we would get a partial refund. I assumed the manager would reach out to me but she never did and we never got a refund. I filled out their e-mail survey and the manager sent a generic email saying they would do better. I replied asking about the refund and she never bothered to write back. I would never stay here again."
"Great hotel for the location and comfort. Staff were friendly and helpful. Quick check-in and check-out. Breakfast was very good. It was far better than the B.W. we stayed next door. Clean rooms and comfortable. Quiet even though it's located near the interstate. Will certainly stay there again."
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