Residence Inn by Marriott Amarillo

"I have been in and out of here several times over the last few months. My mom was ill so I was coming back frequently to see her. She passed away 2 weeks ago which meant more stays. The staff here is absolutely wonderful. Jamie was so kind and compassionate on every visit, and so helpful. She really did go out of her way to make me like she truly cared. The rooms could definitely use some TLC (the carpet was very damaged in our last room), but the positives outweigh the negatives. The pool and free breakfast are big pluses when traveling with kids."

"Very nice spacious room and bed slept well. I liked the door closing off the bedroom so anyone in the living room can be up late watching tv or whatever and not disturb someone sleeping. Only negative was the exercise room. It only had 2 machines to choose from but did not have any hand/free weights a person could use. Common area downstairs was large and spacious and great to just sit down and have a chat with family/friends. Breakfast was just ok. Nothing special. More fruit options would have been great."

"Recently stayed for 1 night with family in this hotel and used around 16K points for our stay. I have a lifetime top elite status with Marriott and stayed in countless Marriott properties across US over the years, had stayed in this property earlier (2+ yrs. back) and thought it would be same (Good) as before, but things were not looking good this time. The entrance gate itself was full of dirt (not clean), we get upgrade due to elite status but were told no rooms available though hotel hardly had guests, asked for dairy-creamer were told we don’t have it. Coming to our room we were given I guess one of the worst rooms in the hotel. We had 1 sinking queen bed, wife and kid not able to sleep on the same, I tried sleeping on the sofa bed and I could feel sleeping on a metal bed(Cushion has nothing left), the carpets and room curtains were torn multiple places and outside permanently light coming in room, next morning we had to leave so we tried grabbing some breakfast but hardly had any good options. The hotel needs an overhaul, next time we will stay some where else."

"Loved this hotel room. My first visit definitely won't be my last. My room was very clean, comfortable, spacious, and accommodating. Loved the kitchenette with the full fridgerator freezer combo, microwave, coffee pot, pots and pans, and all your kitchen utensils and supplies needed. Everything had a purpose and was greatly appreciated as an aviation crew member."

"The staff was very nice and the common areas are well kept. The rooms need to be updated ASAP. The carpet in our room was taped together, the carpet in general was dingy and old. All the wood furnishings were chipped and the kitchen looked old. It’s fine for a night but until it is updated we will skip this location."