Hilton Garden Inn Austin North

"Nice, clean, large rooms with all the amenities. Friendly and helpful staff. Restaurant in lobby is a plus, although we didn't use it. Only negative was the freeway noise was fairly loud in our room on the front side. Obviously no fault of the hotel."

"By far the worst Hilton experience I’ve ever had. Even though I’m a diamond member and it’s clearly stated that there is complimentary breakfast for diamond status, without any notice they only gave $10 breakfast discount and charged the rest. Rooms were in extremely poor condition and very dirty. Also I didn’t receive Hilton membership points as I should. For some reason there is a big gap between what I’ve received and the mathematics . I’m very disappointed. I’d highly suggest look elsewhere to stay. Terrible.."

"UPDATE** it has now been almost a month and no one has done absolutely anything about my complaint. You can see below the owner just washed his hands by referring over to hiltons customer service which I did and still haven’t heard back from them. Terrible customer service! My family and I stayed 2 days ago on a Friday night. We arrived around 8pm and the hotel was pretty empty. The 2 women working that night were very rude and unprofessional. 0 customer service. The room we received was disgusting, the mattress was beyond stained and dirty and it didn’t have sheets. When we called the receptionist to let them know she said it didn’t come with sheets unless we asked for them. She did offer to move us to a different room but warned us the other rooms might be the same. We ended up moving to another room and sure enough it was super dirty as well. We did not want to stay there but we live far away and it was raining hard that night. The girl running the bar are was the most rude and unprofessional of the two. I went downstairs to get milk for our baby. I tried to get the bar girl’s attention but she ignored me. the two employees were having a full on personal conversation as I stood right in front of them. Once they finished talking the bar girl turned around and walked away while the receptionist just stood there staring at me without saying a single word."

"All the staff have been so friendly and helpful! Always greeted with a smile. Nice conference rooms with space to spread out and have conversations in the lobby. Great side conference table off the lobby. Easy breakfast & Garden Grille. Conveniently located with nice pond and path behind hotel."

"Great hotel. Here for work. Not sure what her name is, but the lady working the front desk was super friendly and helpful. Location is right off of the highway, but is in proximity to a fantastic half mile walking trail in the back. Real nice trail to have when driving all day. Hotel itself is well kept. Parking ample. Walking distance to a sushi place. Above all the customer service provided by the front desk lady was the best thing."