Hilton Austin

"There is a person (Sam or Pam, not sure) who is the most rude operator I have ever spoken to in a hotel of this stature. Even basic inns are more courteous. They charged me extra for parking and when I tried to find out the reason this person alleged me of saying some lies about my parking (like I never parked in the hotel and parked across the street), which I never did. It is bad enough they charge customers unfairly and even worse they are rude and talk irresponsibly on the phone. Doesnt matter how big the reputation of a hotel id, they are not getting a single penny of MY BUSINESS anymore."

"This is the worst Hilton I have ever been to! The only good thing is its location, the reason for my choice. I was traveling with my son for work and needed a hotel with room service. It shouldn't be hard to find, right? When you call "room service," a person directs you to order from your TV, which shows a barcode. By scanning, it takes you to the menu of their two restaurants. There is no way to order from that option, as the front desk gentlemen said it's probably broken. He advised me to call them, and they will transfer the call. When my son called, he was promptly transferred, but no one ever picked up the phone at either of the restaurants! He had to call repeatedly, and only when my son asked if the front desk could go there and ask the restaurant to call him so he could get some food. This is so ridiculous! I can’t explain the level of my frustration! It was the only thing I needed, and it wasn’t working. The Hilton is lying, promoting they do have room service! Another thing about this Hilton: it’s ancient, smelly carpets, old furniture, and no hot water in many rooms, as I experienced on my first night! I had to pack and move to another room in the middle of the night. Why is no one checking that everything is working before guests check in? This Hilton is overpriced! For this price, they don’t even offer breakfast. And lastly, we had some bug in our room that bit my son very badly. I would not stay here even for free if I had known about all these issues! When I was checking out, no one even asked me about my stay or if it was okay. No customer service!"

"Great hotel. Such easy access to the convention center. The service was top notch, the rooms were nice and comfortable. They actually clean your room during your stay, which is less and less common now days. My only complaint is the water it’s either extremely hot or cold, no in between. Not enough to change my mind about the hotel. It’s great and comes highly recommended by me!"

"Stayed for a night in Austin while visiting a friend. This has to have been the cleanest hotel I've ever stayed in. Staff was friendly, professional, prompt and understanding. I was provided a free room upgrade due to my frequent Hilton (keep in mind, I have spent nearly 4 months in hotels in 1 year, travelling for work). The room was clean, spacious and had a wonderful view of downtown Austin. I will be staying here upon my return to Austin. Book this hotel! You will not be disappointed."

"This was a very nice hotel when entering and the staff was very nice even gave us a room with a beautiful view the only downside was in the room the toilet seat was outdated and yellowing like it was very old but the beds and pillows where very nice and comfortable another downside that luckily was excluded for us being that my father is handicapped was that parking underground with the hotel was $48 a night that’s a little pricey for the fact you are already paying for a room other then that it was a great place to stay and lots of activities around the hotel. The pool was very nice as well with a hot tub and there is a work out room as well and security on the elevators so not just anyone can go upstairs and roam around that was an amazing touch."