Bassett Furniture

"Excellent service. Our sales rep Mariane was amazing. She helped us every step of the way. Our couch is so comfortable!"

"Not recommended. If you have a problem with your order after they took thousands of dollars from you, be prepared to accept your losses. They can however, add insult to your injury and offer to have you come over and spend more money at a discount."

"Worst customer experience I’ve ever had, would give zero stars if possible. I purchased a floor model that was in immaculate condition when purchased in April 2021. When it was delivered in May 2021, it was clear that it had been sitting in a warehouse and people had been using it as it was stained and the teak wood table had a sticky, gelatinous substance on it. I took pictures and sent them to customer service, who told me that someone would come out to clean the wood and that the cushion casings would be replaced. Fast forward 15+ months and none of this has happened - nothing was ever cleaned, I never received replacement cushion covers, and now they are telling me that they will replace only four of the cushion covers and that I will have to pay for the rest even though I sent them multiple pictures of the dirty, damaged furniture I received. Disgusting way to treat a customer who has been exceptionally patient for over a year despite their ineptitude and incompetence."

"I ordered a love seat and sofa with extra firm core (seat) cushions. When I received my furniture after several months, the love seat was perfect. The sofa seat cushions and back cushions were very soft and sank down when sat on. I called Bassett to let them know the sofa was not correct. It took them a month to send someone to check. When they came they agreed the cushions were wrong and would be replaced. Another issue, two pillows each came with each the love seat and sofa. The pillows were filled with bird feathers. I broke out in a rash from the bird feathers and they were coming out of thee pillows everywhere. Bassett said it was there error and would be happy to get everything corrected. They came yesterday with only two pillows and one core seat cushion for the sofa. They are now refusing to replace the other two pillows and the other half of the sofa with the firm core seat cushion and the back cushion. This has been a nightmare. I now realize Bassett is not a good company and will not stand behind their warranty. I will never do business with this company again and I feel screwed over and lied to. I will be talking to an attorney since they give me no other choice."

"My wife and I worked with Ellen to buy a bedroom set and it was an excellent experience. She priced out several different sets, went above and beyond to help with options and was patient and informative. All in all, a pleasure to work with. The store itself was clean and bright."