Walgreens

"Wasted my wife’s time and spoiled perishable groceries. Had her wait an hour, only to tell her they couldn’t find the product. Sent her to back to HEB, but didn’t transfer the prescription by fax. Wife is waiting for the fax to be made while her groceries spoil and the pharmacy is about to close. Not cool. Be better."

"I am giving 5 stars to the staff at this Walgreens, particularly the pharmacy staff. The pharmacy REGULARLY has only 1 person to service the inside counter and 1 person to service the drive thru, so there is ALWAYS a ridiculous line. Is Walgreens trying to pad their bottom line by being chronically understaffed all the time?!? Then, the pharmacy staff constantly apologizes to customers for "the wait". it's not your fault. You are doing the best you can. 4 registers, 1 person -- unacceptable."

"Make sure you count your prescriptions at the counter. Two months in a row, we've gone to the pharmacy to pick up 4 prescriptions after having been notified that 4 were ready, only to find that three were in the bag when we got home. I use Express Pay so they hand me my prescriptions in a plastic shopping bag. Individual prescriptions are in paper bags that are stapled shut, sometimes individually, sometimes not. The person I just spoke with says that it is the customer's responsibility to make sure they get your medicine right (she hung up on me when I suggested it was Walgreens responsibility to know what '4' means when I say I'm there for four prescriptions) so make sure you stand that at that busy, under-staffed counter with a long line behind you and open up every one of those paper bags to ensure that they give you all of the prescriptions you asked for."

"If zero stars or negative stars were possible that's what I would have given them. picked up my prescription and there was one bottle in the bag. There apparently was supposed to be three for a total of 90 tablets. The bottle I received had the marking 3/3, so 1 and 2 were not included in the bag. Went back only to be called a liar by their "manager" Janaina. She was the rudest most argumentative person I ever dealt with. Did not solve the error but accused me of misplacing them! What a scam, and I waited for 40 minutes in line at the drive through for this! As a business owner in Boerne if she was my employee she wouldn't work for me long! Shame on her...."

"Been getting prescription filled at this location since they opened. I picked up a prescription on Oct. 17th. I never opened it until Nov. 3rd. The wrong medicine was in the medication bottle. Even took one of the meds the night before at bedtime as directed. The next day, I discovered that it was not the correct medication, I went to Walgreens, it was a Saturday, the 4th and they said that I would have to come back Monday. I go back today and talked with the Pharmacy Manager, Janiana Moreira and she accused me of changing the prescription, she said that there was a white substance in the bottle that matched what should have been in the bottle. I was livid…. I told her that I had never had any problems with getting medication from this location, and she said, that’s what everyone says. She said on the camera that they could see white pills put in the bottle and the pills that they put in the bottle where pink. I asked to talk to the store manager, and he was no help at all. Now I am out my medication until the 17th of this month. Someone at that location stood my medication!!!!! I will be contacting the Texas State Board of Pharmacy."