Northern Tool + Equipment

"Well organized store, helpful employees Disappointed this trip, I tried to exchange a small air compressor that I had purchased an extended 2 year warranty on. I was informed at first it wasn't covered because it wasn't an accident, then was told they didn't have a replacement in stock and I would have to drive to a different store over 25 miles away, really? Asked if they could have it delivered to the local store and was told no! So not a good experience"

"Great place to shop for all of my companies local pressure washing needs!!!"

"We bought water pump to pump out extra water accumulated during heavy rain. Our extended warranty we bought from them didn't cover any repair. Short story - bought it and used it once during heavy rain fall. It stopped working and no warranty coverage, we even paid extra $60 for diagnostics... We also bought diesel generator and only used it once, and their extended warranty didn't cover any repair to it. Will NEVER buy any power tools from them again."

"Great customer service , we have been shopping generators and they have a pretty decent selection. On another note Restrooms are clean and nice ."

"Northern tool commercial department recently earned my business, I purchased $6,000 worth of tools in 3 months for my construction business. Two times I needed help and the manager, Dane, treated me poorly and refused to help me. Both times he was agitated and treated me like I was disturbing him when I came to him for help. The first time he accused me of having fake gift cards. He did it in front of customers too and really embarrassed me (I was wearing my company hat and shirt and people were watching me like I was a scammer). I had to call corporate to get them to call him and tell him my gift cards are not fake! Then, My recent purchase, I bought a $300 grinder and it failed on the first job I used it on. I brought it back to them and asked if they could repair or exchange it so I can finish my job. He said no, ship it off to Milwaukee. I explained that would mean I have to buy a 2nd 300$ grinder and he said “yep”. He told me it’s my fault, that I abused the tool by grinding concrete with it. He said the tool is only good for metal. I pulled up my phone to show the Milwaukee website which has videos of guys grinding concrete. Then he said I voided the warranty because I altered the tool by removing the dust shield. Even after I showed him the tool and instructions showing it was an optional part and at has a quick detach lever. He got more aggravated every time I disproved his reasons for not helping me. I left quite angry and went to Home Depot and bought another one. Home Depot will exchange defective Milwaukee tools for 1 year in store, no questions asked, just need the proof of purchase which is easy on a pro account. These tools come with a 5 year warranty. Northern tool won’t exchange or return it in the same week you bought the tool! The Northern Tool commercial guys worked hard and earned my business but Dane cost it. I don’t think I have ever been so mad at somebody. I’m done with Northern Tool because I won’t go to Conroe location anymore due to lack of support and customer service. The other locations are too far away. I’m attaching a picture of the tool and the concrete I was grinding when it failed so people can confirm the tool was used for its intended purpose, not altered in any way and I was truly was done a disservice by Dane at the Conroe location. Also, I left a message for the area rep Mr Coleman to see if he would help me out, I waited 3 weeks for him to call me back before leaving this review. Trust me. If you rely on your tools to make a living, buy them somewhere else."