King Ranch Ag and Turf

"I just have to say that the Service @ Brookside is Awesome, i called 6.15.2023 with a issue of my Z345m not going-forward or backwards. They was patient from the receptionist, to Mr. Michael Black ,and Juan who explained to me and told me exactly what to do to fix my issue, it is really truly a Blessing i really appreciate them thy are Awesome. Thank you, thank you."

"The service at John Deere Brookside Katy was a serve to remember. The service area Juan very friendly and the estimate price and repair time that was quote was on point. Made me feel being a female I wasn’t taken advantage of. I’ll be back when it’s service time again, Thanks Juan"

"The store manager Lawrence is awesome!!! I went there on a Saturday, 5min. before closing and was expecting to have to hurry and look at zero turn mowers. But quite the opposite happened. Lawrence treated me as if I was a long time friend. He took his time and not only showed me several different mowers, answered every single question that I had, but also let me test drive several different mowers that I was considering. Did I mention that his maintenance guy stayed also to answer questions...that showed me the level of respect his workers have for him and that they love their job. He then invited me to his office to discuss the purchase further, alone with all the options available to me. After all was said and done it was well past closing, after 1pm. These guys were great and not once did anyone mentioned the time. I highly recommend Brookside of Katy. Thank you Lawrence. Kevin"

"Tried to support a local business but was not treated as a local customer. Upon entering was not greeted by any of the staff, no one even attempted to make eye contact Purchased an ATV which had to be brought back due to Transmission problems, a brand new ATV. They gave it a quick wash but had little to no air in the tires, was missing emblems and told me it was just a sticker and tried to downplay it. When I asked for one they made it seem like they didn’t have a “just a Sticker.” Had to stand up for myself to have it replaced for a new vehicle, they attempted to fix the first one as I stood outside in the sun for 2 hrs. Again none of the staff communicated anything to me, had to go into the shop and ask what the problem was. Finally got a new vehicle after wasting an entire day, brand new vehicle had to bring it back as the spark plug was not connected. Obviously they do not look over the machine before they give them to a client. That machine now has 40 hours on it, had to bring it to a different dealer as I do not feel comfortable with the Brookside Katy location. Machine needs a new carburetor, only has 40 hrs. Called to speak with a “manager” parts guy chuckled at me said they didn’t have one but will transfer me to service guy. Don’t waste your time or money here like I have, will be a memorable experience for the wrong reasons."

"Bought my D130 there in 2013. Outstanding service and sales. Everyone from the technician, parts, delivery/pick up and sales are outstanding when it comes to customer service. No hard sell and good solid advise on whats best for your individual situation. I highly recommend them."