Lowe's Home Improvement

"Well merchandised store. Excellent variety of just about anything you n Ed got all of your DYI projects. Store is clean and staff is very helpful. I have another Lowes closer to me than this one but find the service is much better here."

"Please be careful having an interview at this location. How can you tell someone they are hired at the interview and will be calling them in 2 days to discuss hours and to come in for their drug test. Then 5 days go by and I receive this email. This is so unacceptable, and should be illegal. There’s people out here who are struggling to find jobs and need them desperately. Just to tell them they are hired, and then do this and ghost? Completely wrong and unethical."

"Nice store clean nice customer service ! You find everything you want! Pretty much!"

"On 6/24/23, I purchased a "NEW" Whirlpool refrigerator from the Missouri City, TX Lowes store. On 6/29/23, the "NEW" refrigerator was delivered to my home and my old one hauled away. The exterior of the refrigerator looked very good but what I didn't see until cleaning the interior of the refrigerator a few minutes after it was delivered and installed, was that a 12" brown stain (looked as if some type of liquid had spilled and rolled downward) was in the very back and lower portion of the refrigerator. I tried to remove the stain but without any success. I contacted Whirlpool's customer service and asked suggestions of how I could remove the stain. After telling the agent the model and serial no., she immediately suggested that based on this information, the "NEW" refrigerator was either a floor model and/or open box. So, I then started thinking back and realized the optional ice maker kit was already installed when delivered and it was not in a box but slightly protected with plastic and tape. I returned to the MO. City Lowe's store and requested an exchange. I was told that when a new refrigerator is purchased, the system automatically finds the model and color requested and when that refrigerator is located, it is delivered from the nearest Lowe's store, i.e., MO City Lowes did not have my model in stock. So, the supervisor of the MO City store contacted the Cinco Ranch, Katy, TX Lowe's store, the origin of the refrigerator, and explained that an exchange is needed. A few days later, a refrigerator is bought to my house and based on my past experience, I walked out to the delivery truck and I, along with the delivery team, immediately see a huge dent in the front door of the freezer door. I refused the refrigerator. Another exchange is attempted and that refrigerator's freezer door's rubber seal is hanging from the door preventing the freezer door from closing. I refuse this refrigerator as well. So, now I obviously, am done with working with the Cinco Ranch, Katy, TX Lowe's store and would like for the refrigerator still in my house, the stained one, to be removed and a refund issued. It took many, many phone calls to finally have the "stained" refrigerator picked up from my home and a refund issued which is a month after the initial purchase of the refrigerator. I am writing this lengthy review to WARN any potential buyers of purchasing an appliance from the Lowes Cinco Ranch, Katy, TX store. The store obviously does NOT have any quality control system in place to have allowed 3 obviously damaged refrigerators to be delivered to a customer's home. In fact, I believed now, the 1st refrigerator was a return from a previous customer which is the reason an optional ice maker was already installed at the time it was delivered along with the interior stain that could not be removed. PLEASE, PLEASE take the time to look any appliance over very well prior to accepting the delivery in your home. Because if not, due to lack of good quality control and communication between you the customer and the store personnel, you will find yourself involved in a stressful situation that will become very slow to resolve. UPDATE: Below, you will see a response from the Cinco Ranch, Katy, TX Lowes providing a telephone no. for me to call. That telephone no. is the regular store no. and when I called, after a long wait, customer service did not know who to transfer my call to. So, it seems that response to my review was to show any future readers that the store expressed concern for what I endured and wanted to see how they could assist me further. However, that concern was without merit because even the store's customer service did not know who could have responded to my review nor who to transfer me to."

"Another great Lowes location. Staff is awesome, they know their stuff and are always looking to be helpful. Of particular note is Jonathan in the law and garden inside section who helped with a recent purchase - he was friendly and knowledgeable about the various lines of edgers. Store is well stocked and organized. Ample handicap parking out front and the whole store is easily accessible. Changing tables in both restrooms. Speedy checkout. Great garden section."