Massage Envy

"Questionable business practices. Highly unpleasant experience. Would not recommend. Will spare everyone the details. Can clearly see the positive reviews are written by their own staff. Not cool."

"Vanessa my massage therapist was great and Jacile who assisted me checking in was as well. Now I received a text message stating that I had an unused credit this credit was transferred from another party. I contacted West 7th location to book massage and spoke to a woman named charity who confirmed my credit and said it would cover a 1-hour session in which I then made my appointment for today November 28th at 5:00 p.m.. service was fantastic but I then looked at my receipt and realized that I was charged the 135 for my hour appointment when I called to inquire about the charge the manager Jess told me that the credit was expired the lady that booked me was brand new in training and she should have told me that the credit was no good on top of which the credit was from the hulan location and I would have had to call them to even transfer the credit to that location in the first place. I told her that I understand what she is saying but I received a text message stating I had an unused credit and I understand that the employee was new but why would she confirm that I did have a credit and continue my booking if there is no credit in sight and that it was poor communication and training if she had messed up. Jess the manager then got an attitude and her voice saying well she is new and there's no refunds when I asked if I needed to speak to someone and call tomorrow I'd be more than happy to. I understand it's late and the end of the day but again the new employees actions of lying saying she saw my credit when there was no credit there is unfounded. If I was told the correct information during booking I wouldn't have booked and or chosen a different path. I once again asked her for her name and the manager refused to give me her last name in scoffed and said I'm the only Jess here and when I asked for the girl's name who booked me she barely wanted to give me that information as well and basically told me tough stuff she was new and in training so I needed to be understanding and the mistake wasn't there's to worry about or make right. This is incredibly poor management and communication to anyone coming into this location."

"I have had several massages at Massage Envy, but this one was weird and disappointing. For starters, the therapist had a sound machine with "lightning" playing over the sound coming from the overhead speaker. It was annoying, with the two not complimenting each other in any way. The therapist spent about 30 minutes on my back, which was appreciated, but she barely touched my feet, arms, legs or neck. I think she went up and down each arm with a thumb, counted to 10 and moved on. And when she moved on, she plopped the blanket over the area... there were no soft or gradual movements whatsoever. At one point, I thought I was being punked because this was like no massage I'd ever received. Then, when the massage was over, she said, "I hope you're relaxed" and by the time I looked up, she was out of the room. I dressed, then walked out and she was nowhere to be found -- usually the therapist is waiting in the hallway with water and ready to lead you to the front -- nope. I brought myself to the front and never saw her again. It was really odd, and I would never go back based on this experience. I did request for a manager to call me, but when she did, she offered no resolution to the horrible and overpaid massage, only "we will have a talk with the therapist" and " maybe she was having a bad day.". (No credit or re-do offered.) So disappointing. *EDIT TO THE BUSINESS RESPONSE: The location stands by their reply of "bad day" with no "change to our response" or offer for refund/re-do. (They didn't even offer a discount for future service.) So no, the local location's office manager was ZERO help with customer service."

"The Massage Envy in Tanglewood is much better than this one. I got there, and they seemed to have lost my boyfriend's account. Next, they seemed to have botched the reservation for a couples massage and put us in separate rooms. Finally, upon checkout, they claim that we have 1 credit and try to sell my bf a membership. When we politely refuse, they claim the credit in my account expired, and we owe $120 for each massage unless we both want to renue the membership. The man working the front dest was spectacularly rude. In the future, I'll be taking my money to Hand & Stone."

"I had a disappointing experience at Massage Envy. I rescheduled my appointment due to severe weather, and was assured by the representative that there would be no penalties. However, when I attended my rescheduled appointment, my credit had been used for the cancelled appointment contrary to policy. The manager, Jessica, was unhelpful and used malicious language towards me. I contacted the franchise owner who provided a refund. If you need to reschedule within 24 hours, be cautious and consider contacting the corporate office as store-level staff may not be able to handle such situations."