Hand and Stone Massage and Facial Spa 9180 North Freeway, Fort Worth, TX 76177

"My wife and I were just in there this morning to get our massages that were already booked and paid for when the staff who is very rude said that our carddid not go through and had not been charged since December. This is an ongoing issue with this place here we had asked to see the manager manager came out was very rude and it was not helpful. Also automatically she canceled her membership without even calling us back and saying that the membership was canceled I do not I repeat do not recommend anybody to go to this location here there is one in North Richmond Hills and there’s other locations that you need to That are probably way better than this location so again staff is very rude. Manger"

"This location was wonderful! Johnny was the bomb at his massage. If you have physical difficulties or internal swelling with pain HE IS YOUR GUY! I was so massage drunk I went home, passed out and felt like a new person. Thank yall so much for a great experience. (:"

"Some of their beauty technicians and masseuses are great, make sure to ask for the best because they are usually busy. Others are ok. Their service has been pleasant always. It would be better if they did not keep pushing for customers to upgrade and pay more all the time. It can get tiring. Don't get sucked in to their membership unless you absolutely know you need it. This is a luxury, not a need."

"My wife scheduled a facial over the phone and was quoted $80. When she got there and had the service done, they told her that her total would be $200. She immediately questioned this, and they explained that for the upgraded service it was an additional $120. But what she had asked for over the phone was exactly what she got, the girl on the phone misquoted it. They even admitted the girl was new at the front desk and that’s all they could say. We understand mistakes are made through communication. I told them we didn’t even want a credit on the invoice, a gift card for any amount would be great, they refused. We will not be returning to this location."

"I have been coming here for years. I have always received great customer service and phenomenal massages. Ricardo is my go-to massage therapist. He is very attentive, knowledgeable, friendly and professional. As a wounded veteran, I can appreciate a good massage and a time to relax."