Floor & Decor

"Products are well displayed, and a good variety of products are available. The store is clean with wide aisles, making it easy to view and select products for your project. Staff was readily available, helpful, and friendly. I was pleasantly surprised that they had an electric cart for handicapped patrons, making my shopping experience very comfortable."

"I just have to share what a wonderful asset Joel is to the Floor and Decor organization!!! Very helpful and knowledgeable in his products. He helped us find the right flooring for our home, not just a salesman but he really takes the time to understand you needs. Budget, use and application all played into how he help us!!! Very happy will Joel’s service and leadership and FLOOR & DECOR… I will come back and purchase more from Floor and Decor because of his service and care"

"Initially, the experience was relatively positive, but overall, it turned out to be mostly negative. We needed our floors to be redone, so we purchased vinyl planks, reducers, baseboards, underlayment, and other necessary items for the project from this store. The reducers were a special order, and we were informed it would take up to 3 weeks. We decided to start the project while we wait for the reducers to come in. After a few weeks, I reached out for an update. Unfortunately, the phone # listed either hangs up or just loops forever, prompting me to visit the store in person to investigate the delay. We find out that there’s been some issue so it was cancelled and reordered. Another 3 weeks passed, and I discovered that the reorder had not been done correctly. If I wanted the reducers, I would have to place another order and endure another 3-week wait. At this point we are now almost 2 months in. we are waiting for this step to be finished so we can go ahead with the next steps of the project. So I cancelled and asked for a refund to be send to my cc that I signed up with them. For whatever reason they were not able to refund to the account and said the refund has to come from corporate. Just a lot of hassle and confusion that I felt shouldn’t be there for a company that deals largely with high dollar value items. Anyway, I ultimately ended up getting my refund in the mail so that chapter is closed. We ended up getting the closest color we can get to the new floors off the shelves. As you can imagine, DW was not happy. Regarding the floors, although they possess the desired color, the quality is subpar. Just four months in, various planks are already showing signs of damage. These planks seem highly susceptible to scratching, and despite installing them all the same way, 30% of them are experiencing issues where the edges are lifting up and becoming damaged. It’s unclear if these are defective or exactly what the issue is. I worry that installing these floors may have negatively impacted the resale value of our home. In retrospect, I wish we spend a little more elsewhere and get a more quality product. I don’t think I will be coming back here again."

"We are remodeling our kitchen, new cabinets, new countertops, and new floors. It was the cheapest I've found. We went to Home Depot and Lowe's. I was able to get the samples I needed. I'll come back when everything is all finished and put together."

"Redoing master bath. Went here to pick out tile. Wife had researched online and they have a really neat online tool for visualizing your space with a picture you take. You can insert whatever tile product you like and see how it looks on your room. Got all our tile together delivered on time and is going in now. Good employee to work with as his store did not have one piece of tile that we wanted and had to go and pick it up at another store that had it in stock. But the employee that helped me set it all up so that everything could be taken care of at once. My contractors picked it up at both locations."