Kroger

"Clean store and great employees! (2021 review) ***change review for delivery/pricing policy 2/2024*** I’m updating my review because of Kroger‘s (corporate) policy for ordering online and delivery. We had no issues with the quality of the items or the delivery service itself, however, there IS a problem with the price increase and Kroger corporate policy. I purchased the items on Tuesday and a hold was placed on my card for what I expected it to be (when the sale prices were valid). However, there was no delivery spots available on Tuesday and therefore I had to choose a Wednesday timeslot. My account was charged for Wednesday’s prices. I called customer service, and although kind and courteous, there was nothing that they could do. Again, I had no issues with THIS store, or their delivery service itself. I DO have a problem with Kroger‘s corporate policy of not honoring sales prices when orders are *placed* (when the sales prices were valid), but are adjusted to different prices when delivered the next day. I will summit up as “I was ignorant of the policy”, and I hope this review helps others understand the Kroger policy of sales price adjustments and delivery date discrepancies."

"2 stars only because the girl working was nice. I did a pick up order for 4-5pm They called ask if I can come at 6pm I arrive about 6:15pm No parking in pick up area and so I call and they say it's still going to be at least 30 minutes. Meanwhile 3 guys are standing outside talking to someone in a car. Service at Kroger has took a dump.. Really dissatisfied. Staying with Aldi from now on"

"I hate leaving poor reviews but this place is nothing if not consistent when it comes to creating a terrible experience at checkout. More than once I’ve had to just leave my cart and go cause they’ll have lines down the isles w/ only 3 of the 9 self checkout registers operating and 1 manned checkout. The staff will sit at the front near the customer care center which is also not accompanied by an associate most times and chit chat watching the lines build up. As many people searching for work I have a difficult time believing they can’t find the staff- even if so, shouldn’t stop the self checkouts to all be running at all times. There’s clearly a demand… My opinion; Go a little further down Sandy Lake Dr to another grocery store- this place is a bad example for any Kroger I’ve been to."

"Very good experience. They are promoting digital sale, if you sign up online then you qualify for that. Breyers 1.5 quart ice cream regular price $7.99, with Kroger's membership card $3.99, if you signed up online then price goes down to $2.99 !!! But there is a catch, you have to buy 5 of them (any kind seven to choose from) to get the additional discount. We bought several other things last night, we had a lot of savings."