Northern Tool + Equipment

"No problems, place is good for certain things."

"I purchased TWO Powerhorse generators (exact same models) from Northern Tools back in April 2022. I used one of them within a few months and it worked great out of the box. Of course you have to add oil and gas. We needed to use two generators in December of 2022 and we opened up the second generator. We filled BOTH generators with the exact same gas but the second generator (brand new out the box) would not start. After about 10 pulls it started but immediately turned off and would not start again. We tried starting it manually and with the electronic ignition. We were very frustrated with it. Skip forward 3 months and I take the generator in to Northern Tools for a diagnostic. They charged me $60 for the diagnostic fee and they said it would be about a week to get back with me. These generators come with a 2-year warranty. I was told the diagnostic fee would be returned if they found an issue with the workmanship. After waiting for 2 weeks with NO phone call, I went into the store to find out the status. I was told by the technician that he was behind and he would look at it as soon as possible. I a call from him 4 days later stating the generator is running fine. He said he siphoned the gas out and put a gallon of fresh fuel in it. He stated the battery was dead and could not be charged. I was perplexed that it was something so simple to fix but angry because we could not use it. I mentioned to him something could have been stuck in the gas tank from the factory clogging up the gas line. He stated no particles were siphoned out. I find it very odd that we use the same gas in two generators but one did not work, especially brand new out of the box. He also stated the battery was not a warranty item. After speaking to the store manager she explained to me I had to pay for all services and nothing was under warranty. On top of the $60 diagnostic fee I paid $22 for one gallon of fuel and the battery was not replaced. I don't find this to be good customer service when you spend $900 for each generator and you expect it to work straight out of the box. Note to self- if you buy any power equipment from Northern Tools, make sure you run and test the equipment ASAP."

"Justice and Salicia made things so easy for me to be in and out. Salicia greeted me immediately, and Justice knew I needed to make a quick decision. Justice brought the item up to the Cashier, and Salicia asked me about a Survey (I had no time) but no pressure, which was delightful. Jeff Lambert No Mess Roofing/Gutter Services Inc."

"Lucia is the best part time cashier! Very nice and helps the customers to the best of her ability! Maddie is also super helpful! Will definitely visit again for the customer service. Awesome ladies!"

"Fantastic customer service! This place has everything under one roof that anyone could possibly need or even want with great prices. Convenient location off of 249 just north of 1960."