Johnstone Supply Katy
22110 Merchants Way, Katy, TX 77450
Hours open
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 12:00 PM
Sunday:
Closed
Photos
Location & Phone number
22110 Merchants Way SUITE 100, Katy, TX 77450, United States
About the Business
Johnstone Supply Katy is a trusted provider of HVAC equipment and supplies located at 22110 Merchants Way in Katy, Texas. Our experienced team is dedicated to helping contractors, technicians, and homeowners find the right products for their heating, ventilation, and air conditioning needs. With a wide range of top-quality brands and competitive pricing, we strive to be the go-to destination for all HVAC solutions in the Katy area. Visit us today to discover why Johnstone Supply Katy is the preferred choice for HVAC professionals in Texas.
Reviews
"JOHNSTONE SUPPLY OF KATY AREA you Have one employee that needed help how to respect any customer that enter your store.. Your place do not deserved to be called 'PROFESSIONAL' If not all customer are welcome and not treated right.. I would like to post a picture of him here since he does not want to show or give his name but let me respect him as I want him to respect my husband."
"My husband purchased a part for our broken A/C unit. The employee who was helping him sold him the wrong part. When we went back a few days later to get the correct part, a second employee asked the same questions as the employee who sold to us the first time. This time they recommended something different and we were sold a different part. How unprofessional that they will not refund for the unused part that THEIR employee sold us said we needed based on the specifications we provided. It’s no secret that these are hard times. Now we have spent double the money and will likely never get the full amount we paid for the wrong part. We will not support this business again."
"I am a licensed HVAC contractor and a Johnstone Supply customer for over 20 years. I have always received great customer service from all of Johnstone Supply branches. I just want to point out to the negative reviews Johnstone Supply clearly indicates wholesale only with no sales to the general public."
"I've never had a problem with the guys at this location BECAUSE I'M A LICENSED CONTRACTOR. Johnstone Supply only sells to licensed contractors. If you are a homeowner, then you need to call a technician to service your air conditioning equipment. It's not the job of the guys at the parts house to diagnose your equipment's problems for you."
"Great service good guys. business as usual. Special note for the other reviewers. This is a HVAC supply house for licensed professionals. If you are a homeowner do not expect them to diagnose your HVAC system or tell you what parts you need. They are not obligated to sell parts to you. Especially if you have no idea what you are doing."
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