Discount Tire

"Air compression machine stopped working while psi levels were being adjusted on my vehicle. Employee working the machine saw that I had 2 tires on 20 psi ( I only had 1 low tire before I got there) and told me there was nothing he could do because the machine broke just now due to the inclement weather. He did not try to find any other solution or consult a manager and really just seemed to careless. Shrugged his shoulders and said "idk what to tell you". Suggested I go somewhere else or go to a gas station and do it myself. The whole reason I was there was because I didn't want to be on the road with a low tire and now I'm leaving with 2 because of your machine ! I understand that things happen, especially during bad weather. I understand things stop working. But just have better customer service and act like you care. I have been to this location many times and the service and work has always been great. Today was different. I will not be returning again. I do not recommend to anyone else."

"Brought my 2023 Tesla Model 3 here at 12/29/2023 2:15PM for a tire change due to sidewall damage. Interacting with Clint was a smooth and pleasant experience, and I got to watch the crew work on my vehicle through the glass that looks into the working area. They did an excellent job and got it done rather quickly. It was quite busy at the time but I was still able to get in and out in a little over an hour. I would recommend making an appointment online ahead of time since walk-ins had longer wait times."

"Great experience here! I went first thing in the morning and there was a line already. Everyone was prepared to help and super friendly, got through the line in less than 20 minutes. I was assisted by Clinton who was great! Super friendly and patient. They didn’t have my tires in stock and had to place an order and they came in later that day. The wait was longer than predicted- but that’s common everywhere that works in cars if we’re being honest. Also not their fault at all it was just the delivery that took a little longer. They let me know about the tire rotation and warranty before leaving. Great service especially for such a busy location. Also there is parking in the back too!!! You do not need to take the handicap spots if you shouldn’t be parking there."

"Where to start. DO NOT GO THERE. I don't write reviews but I feel compelled from what happened. I have been a long time customer of Discount Tire and have purchased several sets of new tires from different store locations. On a recent trip to have the tires rotated, I left my car as it would be a few hours before completed. I have done this many times and not an issue for me. When I returned and walked out to the car with the technician, we found significant damage to the driver's side car door. It appeared they began to back the car out of the bay with the floor jack still under the car and the handle dented the door. There was red paint on the door and the floor jacks are red. Half of Discount Tire is red. When I went to speak with the store manager about the issue, he immediately denied any accident on their side and did not want to assist with investigating. I could not believe how unprofessional the manager handled the situation. Once he realized I was not going to leave without resolving the issue, he filed a claim with their insurance company. What a joke. The insurance company reached out about a month later. After describing the accident, I was asked to get estimates for the repairs. The insurance company reached back out and said they could give me a $500 check for being a loyal customer. Talk about a punch in the gut. I will NEVER buy tires from this company again and after speaking with neighbors, family and friends, they will no longer being doing business with them because of the way I was treated and how the situation was handled. I am not unreasonable and understand accidents happen but never would have thought such a large reputable company would handle things this way."