Vic Vaughan Toyota of Boerne Service Center
31205 Interstate 10 Frontage Road, Boerne, TX 78006
Location & Phone number
31205 Interstate 10 Frontage Rd, Boerne, TX 78006, United States
About the Business
Vic Vaughan Toyota of Boerne Service Center is a top-rated car repair facility located in Boerne, Texas. Our expert technicians are trained to handle all types of vehicle repairs and maintenance services for Toyota vehicles. Whether you need a routine oil change, brake repair, or engine diagnostics, our team is here to provide you with fast and reliable service. Conveniently located on Interstate 10 Frontage Road, our state-of-the-art facility is equipped with the latest tools and technology to ensure your vehicle is back on the road in no time. Trust Vic Vaughan Toyota of Boerne Service Center for all your car repair needs.
Photos
Hours open
Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
7:00 AM - 7:00 PM
Friday:
7:00 AM - 7:00 PM
Saturday:
7:00 AM - 5:00 PM
Sunday:
Closed
Reviews
"Very disappointed with my "advisor" yesterday, Gonzalo Ramirez, who questioned the discount offer I had received from the dealership and made me feel like I was trying to "get away with something." When I pushed back--gently-- on his aggressive interrogation of me, he became defensive and proceeded to lecture me. I could see this interaction was going south, so I went to the team coach, Frank Freeze, and he was able to deescalate the situation and take care of me-- the customer. HOWEVER, now the fun starts. All-though I had an appointment for 12:40pm, my truck did not go into the bay until well over an hour later. I understand dealerships can be busy, so I was not overly concerned at this point. BUT, when the oil change was completed, the truck left the bay at 2:20pm, Mr. Ramirez "sat on the paperwork" and I was not notified till 3:05pm when I went into the team coach office to check on the status of my vehicle (that I knew had left the maintenance bay 45 minutes prior.) As the team coach admitted, Toyota of Boerne Service Department "failed me" on this encounter, and to his credit, he waived the service charge for my oil change. The dealership (Mr. Ramirez,) wasted my time intentionally, and this should not be tolerated. Mr. Ramirez proved vengeful after a minor dust-up, and decided to make the rest of my afternoon a total waste of my time. He succeeded. He also succeeded in chasing a customer away over something that could easily have been turned into a win for the dealership. Sad. I welcome any opportunity to discuss this further with management."
"1st oil change of my brand new car and they overfilled it."
"Just left the service at Vic Vaughan Toyota of Boerne. What to say - rude, unprofessional, not thorough. Didn’t rinse a car as I asked them to and didn’t top the windshield fluid as requested as well. Now I’m doubting that they’ve changed the oil since they didn’t do a decent job on other smaller tasks. The service adviser wasn’t nice either. The wait was very, very long (hours near yelling TV and empty coffee pots)."
"The maintenance check was timely. People were very helpful."
"We’ve always had a positive experience at Viv Vaughn Toyota"
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