Palace Nails & Spa

"I had a booked appointment for a gel manicure with a desired ombre gel design. However, during the session, my technician seemed unsure about the ombre technique and engaged in discussions with another nail tech. While I was understanding and agreed to a simplified design, the other tech repeatedly emphasized that only one color could be applied. The execution of the manicure felt rushed, with noticeable bumps and an excess of gel polish on the nails. This being my first experience at your establishment, it's disheartening to say that it will also be my last. The lack of expertise, coupled with the rushed application, has left me unsatisfied with the service provided."

"I have come to this establishment a few times within the past year, and the last 2 times have been horrible. Cindy was rude to my friend when we were there a month ago, so I should have known better. I came in at 11:45, initially wanting just a gel polish change on my hands and feet, and then decided I would add an overlay since my nails were getting longer. The overlay was decent. She didn't get the shape that I wanted correctly, but I was okay with how they looked. I asked for tapperd square, and she did square with rounded edges. I chose a clear glitter polish, and she said you would still be able to see my nail under it, so I asked her to add white. She painted my pinky first and asked if I liked it, I said yes, it's fine. She went on to paint my remaining nails, starting with a clear coat, followed by 2 white coats, then 2 coats of the glitter gel, and topped it with a final coat of clear. Y'all, my nails looked like trident gum! The polish was so thick! When I brought it to her attention, she became defensive and said, "That's how you wanted it!" I told her the paint looked horrible and asked her nicely to repaint them. She was pulling my hand and being aggressive while doing so. I didn't leave until 2:27 and didn't even get my toes painted! I brought the interaction to the managers attention, and he was cold and dismissive and backing up his rude worker. I will NEVER step foot in this place again, and I've already told my friends that frequent this establishment as well."

"IF I COULD GIVE THIS ESTABLISHMENT ZERO STARS, I WOULD! I went to Palace Nails and Spa to get my nails done for my college graduation. I asked for a dipped nail set, French Tip. When I left, I will say my nails looked nice, but just two days later my nails began to crack, and by day three large pieces were falling off. By this time, I was already back in my college town, finishing up my finals, so I could only make a call to the establishment. I made them aware that I was disappointed with the service I received, and sent pictures of my cracked and broken nails. I then explained to them that due of finals, I wouldn't be able to come In for a repair until one week later. In response, I was told that it was not their fault but rather the quality of their product just being "sometimes bad." They then proceeded to say that because I couldn't make it in until a week later, there was "nothing" they could do in regards to repairing my nails. They did offer me 10% off of my next set of nails there, but after an experience like this, who would come back? Certainly not me! It is not the job of the consumer to be concerned about the quality of the products being used, and $55 for nails that didn't even last two days, is ridiculous. I now have to spend more money, that as a college student- I don't really have, going to another establishment to repair my nails. Save your time. Save your money. GO ANYWHERE ELSE."

"Everyone was so nice! Lana did my acrylic set, and she was amazing! She was so patient and tried so hard to do them exactly like the picture I showed her. She definitely came through!"

"The woman who did my nails was sweet, but she used the same nail file, Sanding bands, and brushes that she used on the lady sitting next to me, very gross and unsanitary. I asked for short tapered french tip, I didn’t even let her paint the french, the nails were bulky and overall just disappointing, had to come home and finish my OWN NAILS, it should not be like that when you pay for a service. $55 for bulky uneven shaped nails"