Novak Hair Studios

"Aston is THE BEST! if you have short hair or want vivid colors - CALL ASTON! the Novak environment is amazing from the minute you set foot in the building. Friendly greeting staff, awesome drink selections and really cool vibe. The shampoo staff are great and very good at what they do. I always look forward to my break away from life to be pampered at Novak!"

"The main place is good— amenities and facilities are great, good location, good management, good complimentary beverages, good customer service. I’d give the salon itself 4 stars, but the specific experience I had brings it down. My first appointment with a stylist named Madelyn didn’t go well. Bad haircut. Asked for curtain bangs and got two chunks snipped off in two blunt lines, but then they either let her go or she quit, so it was no harm no foul. It happens. At least it was just a cut. As a courtesy, I got scheduled with a new stylist since it happened the day before I was supposed to go in again. They put me with a stylist named Chris. They said she was great, so I didn’t really mind as long as I was still seeing someone like I had planned. I don’t think I’ve like, ever written a bad review? I’m really not the person to do that, but I keep thinking that if I had seen just one review like this that I wouldn’t be out of a couple hundred dollars and in this situation, so, here we are. So with Chris… I’m sure she’s great at vivids and cuts (as her photos/reviews look great for those), but I don’t think blondes are her forté. Had to have two follow up appointments to fix what was messed up/done incorrectly in the first appointment, and she ended up refunding me the cost of the third appointment after I asked her to because it just kept getting worse and worse. So after a (male!) coworker asked me if I dyed my own hair at home, I realized I really did have a bad color job. I got the sense that she thought it was fine or that maybe I’d even asked for it to look like that, (I’d somehow asked for harsh, blunt, diagonal bleach lines because I agreed to “tapering”), so I lost a lot of confidence and didn’t want to go back after that third appointment. Especially since apparently I had gotten exactly what I asked for at each step. I never received an apology or an admission of the mistakes, but I guess the partial refund was that in and of itself. I’ll have to go have someone else fix it and my hair is just going to get more damaged. Again, really nice lady, genuinely wish the best to her, probably great with vivid colors because her hair was always bomb and bright, but to the blondes: this process is just something to be aware of. I don’t know if I’ll go to Novak again just because I’m 2 for 2 in the not-the-best-experience arena. Nothing directly against the salon, as I said their facilities are very high quality with great customer service to boot, the shampoo techs and receptionists are fantastic, but it feels like I keep striking out with their stylists and I am not inclined to do so again."

"Abbie was amazing the entire process. I’m a first time extension getter and I also live in Europe- so I was a complicated client but she was up to the challenge. She was super responsive even with the 7 hour time difference and made me feel like I had been her client for ages. She answered questions, even proactively, and really put me at ease She was prompt with my appointment and had a master plan already in mind. She executed everything flawlessly- double rows of extensions took less than an hour to apply and her color correction was EXACTLY what I had been wanting. I’m amazed at how perfect she color matched my extensions by just using pics I sent her. She’s been super response with my after care follow up questions too. I wish I could fly her to Europe to do my hair! I HIGHLY recommend Abbie for your hair needs."

"Madalyn was very professional, knowledgeable and accommodating on our first visit to Novak Salon. She took it upon herself to not only assure my daughter that she was in skillful hands by speaking and listening to her requests but also explaining the process and products to me (father) being applied during this visit. My daughter is overjoyed with her new cut and style and I’m thrilled that she is happy as well. Thank you so much Madelyn. We will definitely be scheduling our next haircut appointment with you!"