Ulta Beauty

"I recently had a disappointing experience at Ulta due to a manager whose behavior made my sister, boyfriend, and I uncomfortable. Throughout our visit, she consistently followed us and probably told her other workers on the floor to keep an eye on us. This made for an unwelcoming atmosphere, I think it was the manager she had braids and black attire. Corporate should address such issues to ensure a more pleasant shopping environment."

"This has happened every time I come. I frequently shop here at the Sierra Springs location and the PROFILING from the manager LUPE (Guadalupe) needs to be discussed. I went with me and my 2 sisters which we were greeted at the front like always. In the course of 25 minutes Lupe strategically placed herself to watch us from afar around 5 times. There were around 4 other customers in store at the same time. They were not followed or heavily watched like me and my sisters. Disguising profiling shoppers like your asking them for "help" more than 3x is very uncomfortable. Corporate needs to know about this too because this isn't her first bad review."

"I came in to return a gift my 10 year old daughter got for her birthday. Of course I didn't have a receipt because it was a gift. The 4 girls standing around at the cash registers said all they could offer me was a total of $2 for the 5 products I was returning. Usually, when it comes to good customer service, if you have a return without a receipt you can exchange for something else in the store. This wasn't the case at Ulta. I was awkwardly stared at by 4 employees and felt judged. I told them to just keep those products and I left."

"I love this Ulta!! Ladies are super friendly here and always help me with my coupons when I have issues. When I find sales online they guide to me to the product and add another recommendation when I ask. Also did an online pickup and did that flawlessly as well, they got it ready super fast."

"I walked in the store where no one greeted me. I stayed in the store maybe 20 minutes because I was looking for a particular brand of makeup. I tried to match the makeup myself and ended up making a mess and had to walk around the store to search for napkins. The store wasn’t busy at all and no one even offered to help. If you look at the camera footage around 8:10pm 12/21/21, you will notice I’m the only one in the store who clearly need assistance. I definitely will try a different location as I’ve never had these issues at the Hulen location. They weren’t even busy and nobody wanted to help me. I understand having a long day but I didn’t have a major issue that would have took up too much time."