Valvoline Instant Oil Change

"Went in for an oil change at the Limestone location, and after sitting in the waiting room, was told that they don't have the correct oil filter for my truck. I was told to try the Round Rock location because they were bigger, and might have the necessary filter.I worksix days a week and didn't feel like driving from location to location hoping to get an oil change."

"I'm conflicted about the review because last time I was here for an oil change, I was able to get in and out. 5 quarts of Fully synthetic for $71 with taxes. This time around I was expecting something similar but even with a coupon, it was almost $93 for a 6 year old Kia Niro. Now I'm curious, turned out I actually can't look up the prices online and it only states that prices are 30-50% less than at the dealer. Well, I just received my dealer regular priced service letter which listed oil change for 10% less than the price I was charged. Not to mention that the dealer was running a 50% off so I really feel like I overpaid for this oil change. Not sure what to make of this pricing strategy. You may have to call this store before coming in and around so you don't get buyers remorse like I am now. Will get my inspection at the dealer from now on along with the annual oil change. Sad to leave great service..."

"Only good thing was that they got me in right away and finished quick. I asked for an oil change, for all my liquids to be checked, and for my tire pressure to be measured, since I'm taking a long trip. When I got back I asked how the fluids were looking, for which he answered "I don't know" which is not an okay response to a customer unless it's followed by a "but let me find out" I told him I needed to know and I had specifically asked for that... and his answer was "my guess is that they are fine..." so I never got told. When I got my bill they had also not checked my tire pressure (which they even advertise that they will do..) the bill was about $20 higher that other places, and to top it off, he tells me I need my oil changed in another 3000 miles due to the type of car I have... I tell him that that is odd cause iv specifically been told otherwise by other places and dealerships (and I confirmed with Google afterwards, that that simply isn't even close to correct) but he insisted... seems like something you try to tell people to get more money out of them. All in all bad experience."

"We arrived early so we only had one car ahead. The service was exceptional. They were friendly and wanted to ensure our safety since we had to exit the vehicle for a tire rotation. A nail was found in 2 tires and they easily took care of it. The waiting room was comfortable with a bathroom. You can see them working on your vehicle clearly from the waiting room which is nice. I recommend this location if you’re looking around."

"Today I stopped by for a quick oil change. This location was busy but with the help of Ariel he was able to manage the cars coming in and help out his team to have a smooth and productive work flow. Ethan helped out with checking my air filter and other parts under the hood. Simon was also part of the team and was a big help. The entire team in the shop kept an open communication about what was going on in each bay. The communication is essential for the safety of the workers and the customers. I would definitely come back for an oil change. Thank y’all!"