Stone's Quality Automotive

"Terrible! Scheduled an appointment I had set before giving on vacation and was told the 5th. They told me they would send a reminder. Get here the 5th with no emails no text messages for a reminder for my appointment. I get here on the 5th and was told that it was the 4th. Have my baby with me and there is no way they can squeeze me in. I already waited two weeks for an appointment and now they refuse to see me due to a down employee. Go somewhere else in town, go down the road to Georgetown Interstate. They are wonderful people over there. Stones auto is anything but helpful. No urgency to help me at all. Please avoid!"

"If I could give negative stars, I certainly would. Since David Stone no longer owns this business it has tumbled into complete disfavor. After using this business for 25 years, I wash my hands of it, it is completely opposite of what it used to be. The new owner says he needs to keep an insurance check for hail damage repairs. Even if the repairs are less than the check, he keeps all the money! Chad ( new owner) , ignorantly says he has to pay taxes on that money since he is listed on the check. It's not his money, until I pay him for repairs... NOT before anything is done. Sounds like fraud to me. The insurance claims department says this is not the correct way to handle this check and it belongs to the car owner, NOT the repair shop. The car owner decides what repairs are to be done and they decide whether to do all, partial or none. Chad, however, seems to think that all repairs, they estimated, are required therefore he takes all the money beforehand. The lien holder of my car also turns the money over to me and it is not required that I do any repairs...this was confirmed by Mazda Financial. ( So, I am having the check reissued listing Mazda as an endorser instead of Stone's Automotive) Chad thinks that if I decide to have the lien holder endorse my check, instead of Stone's Automotive, that they will also keep the check until it is proven that all the estimated repairs are done. ( My lien holder was really concerned about this misinformation given by a repair shop) The new owner is a total jerk. I am looking for a new automatic shop with integrity that I can trust...like Stone's used to be."

"Stone's has always been helpful, they are quick to get estimates to me and got the work completed in a timely manner. Works for me and keeps my trucks on the road. Great big thanks from us over here @Salt Service Co."

"To my misfortune, I was involved in an accident and in need of a collision repair shop. After some research and receiving a recommendation from a friend, I decided to go with Stone's Quality Automotive. The shop worked directly with my insurance company and provided a thorough and accurate estimate of the costs and time needed to complete the repair. The shop's communication throughout the process was excellent, and they kept me updated every step along the way. The repairs were completed in a timely manner and the final result more than exceeded my expectations. I highly recommend Stone's Quality Automotive to anyone needing quality collision repairs and exceptional customer service."