Sally Beauty 2300 Bell Street, Amarillo, TX 79106

"The store is clean and shelves are stocked! There could be more selection when it comes to certain products, tools & utensils, other than that great service and pleasant helpful employees!"

"Not worth one star but had to choose one to right a review!!! Mary should not be a store manager very rude and not professional me and my husband went in to buy a new trimmer because his dropped and the blade chipped and specifically asked the difference between 2 trimmers but same brand and all she said was one cordless one is not if your managers don’t know answers then that’s what should be said because when we got them home my husband opened the box and was trying to adjust the trimmers and could not like his other ones, so when he googled about the specific ones it said they are not adjustable which should had been clarified when asked what the difference was. So I took them back to pay the difference on the other ones and she said no refunds or exchanges which was not told at the time of sale but it says on receipt they can do refund or exchanges as long as they were unused and she said it’s up to her and she was not exchanging or refunding. Something else that needs to be clarified before making a sale. But I’m sure if it’s was a friend or family member she would be doing whatever she can. If these worked we would be wanting to pay for a more expensive one but some businesses know nothing about customer service"

"I dropped my Wahl trimmer and it popped into many pieces. I brought it into this store to see if they knew how to put it back together, or if it was a lost cause. Store Manager Mary was very nice and super helpful - she put the small blades, spring and who knows what else together again and saved me! Customer service at its finest."

"I have always had a decent experience when going to Sally's on Bell and also had some really good experiences as well, but my experience today has made this the last time I will ever go there again! One very rude employee, I assume she was the manager, has probably the worst customer service skills of anyone I have ever met. She was rude and condescending. And this is not the first time I have had a bad experience with this particular employee, and I myself have worked in the customer service industry and I always try to be understanding and previously just brushed her rudeness off and told myself she was having a bad day. Next time I will gladly drive the extra distance for better service and better people."

"I would give zero stars if I could. The rudest staff that I have ever encountered. I placed my order and paid over the phone like the employee asked me to do. (During Covid19). When I arrived at the store, the employee asked for my name. Then proceeded to yell at me letting me know that I am not supposed to order my items until I am in the stores parking lot. It would have been nice if I was told the rules over the phone. Sadly, she yelled at the elderly customer behind me as well. Even under stressful circumstances, this is not appropriate behavior and I will not be returning to this store (location) in the future."