CLASSIC Chevrolet - Service / Parts

"Got a great truck from these guys and Michael Jackson and Michelle not sure on last name of her but did everything they said so if you get a choice pick him"

"Took the vehicle in to get the A/C fixed as the condenser had a leak and a new battery. The guy GILBERT was obviously trying to sell me on a ton of other stuff that I did not come in for. After he did a quick reading on the vehicle, he came back and said something about a CAM. I was confused but he said they'd do another check engine and get back to me. 1st call - He told me that they changed my oil with no other information about what I brought the car in for. As soon as I told him that I did not request an oil change he seemed very confused and irritated. He just said I'll call you back and then quickly ended the call. 2nd call - This took several days for him to tell me that they won't charge me for the oil change but Still waiting on the A/C check and check engine diagnosis. I didn't want to stir the pot, so I said ok and waited for another call back. 3rd call - I still had no information on the check engine diagnosis other than I needed new spark plugs and wires and told me the AC had a cracked weld and needed a condenser. Said he'd let me know 4th call - sent me an estimate of what I MAYBE am lookikg at?! This estimat was around $2,500. This was going on a week and a half that I could not get a clear definitive answer on what I was looking at and what exactly was the problem. So I called them but they only refer you to communicate via Text. I wanted to speak with him so I left him a message asking for a callback. When he finally called back he had extremely rude. Still seemingly mad about me saying something about the completed oil change that I did not request. I explained to him that there seemed like a miscommunication and I was not getting any clear answers. He then got very angry and said, "you know what, I'll get you that estimate! Let me call you back." Ended the call. 5th call - Calls me back quickly to tell me I needed new rear breaks, rotors, shocks, replace cables for battery, replace them with fuse block, replace air grill shutter, and replace/relearn throttle body. And additional $2k out of nowhere. He clearly ran up the bill with a bunch of other stuff that I don't know why they even looked at. At this point I knew he was angry and what was going on but feared for what may happen to my vehicle if I just said no and I'll just come pick up my truck. So I agreed to do the initial things I asked for which was the battery, AC, and opted in for the plugs and brakes as I'm sure they needed it but still never requested. Got my vehicle back and now I am having ridiculous TRANSMISSION PROBLEMS! Never before had any transmission issues before and I don't know what could have happened. My truck is slipping extremely bad now. I now am having to seek out other places to repair the transmission as I refuse to take it back to them and get the same run around. Avoid the service center at all cost! Gilbert was extremely rude and seemed like I was an inconvenience to his workday in every interaction. Especially when I finally called and requested some kind of answers as there had already been a mixup with the oil change. Now I'm without a vehicle until I can get the transmission repaired. I am floored by this whole interaction and almost $3k later my vehicle is in worse condition than when I brought it in. Very unfortunate."

"Horrible experience with three different sales people. I agreed to pay full price for the vehicle including all closing costs and they wanted to force me to pay $3,000 in non-essential paperwork upgrades. I would not refer this company to my worst enemy."

"Had vehicle problems on my 22 Silverado that had me on doubt whether my vehicle was running good or not. Brought it in to get it checked with service advisor Chris Hogan. Got me hooked up with checking and getting a rental vehicle the same day. Needless to say I always have a good experience with this gentleman and look forward to bring my vehicle to him. My truck is running well now and can’t seem to complain."

"Chris in the Service Department was a pleasure to work with! Saturdays are always busy, so expect a wait. However, the chairs in the lounge are comfortable and there is complimentary coffee."