Lonestar Auto Repair Katy

"I heard a very loud clicking sound when I was coming home and realized this needed to be taken care of ASAP. The qualified personnel at lone star auto were able to diagnose the issue with ease and assured me that my car would be ready in a matter of hours. Very rarely do you find an honest place that isn’t just trying to rip you off like most car mechanics these days. Highly recommend this mechanic shop to anyone and everyone!"

"Wife took our new Truck to get inspected and I was on the phone with her, I received a alert from my truck that I had a flat tire, immediately I told my wife to go check on the truck and turns out that the guy did something to my truck while he had it and busted the tire. I do regret not being there because I would’ve made a big scene, but since my wife was there, the owner and son took advantage of my wife, even making excuses that my wife drove that truck like that to the shop. Stay away from this place these people are stupid and don’t know what they’re doing."

"Went in for an oil change and brakes. They informed me I didn't need new brakes and to save my money. I thought that was cool, a mechanic saving me money. This was on November 6, 2023 before a trip home for the holidays. Well, my grandfather is a well respected mechanic and he was who I visited. He informs me that my car is low on oil, showed me that my oil was extremely too dark to have just been changed. My filter also needed replacing. They didn't change my oil! They definitely took my money, but there was no work done. Now my dashboard is confirming that (and we're buying oil for the car as I type this) while Lonestar's sticker is still on my window showing I still have over a thousand miles until I need another oil change (yes, math isn't their strong suit either, but thats okay. I needed an oil change). Seems like a toss up on the kind of service, if any, you'll get."

"I had an extremely disappointing experience at this mechanic shop. I sent my wife for a state inspection on my 2019 car, and they turned it into a frustrating experience. The mechanic told my wife that a turn bulb light needed replacement, even though I hadn’t noticed any issues with it before my wife took the car in for inspection. Although I told my wife to let them change it since it was $25 and I needed the inspection done. After making my wife wait for an hour, they informed her that they didn’t have the required part. Frustrated, my wife decided to leave, and I had to return on another day to sort this out. Upon my visit, the mechanic couldn’t accurately diagnose the problem, which was concerning. They initially claimed it was the connector, then shifted to blaming the lightbulb and argued about the inspection payment that wasn’t done by my wife but they didn’t completed the inspection because if the lightbulb. They wasted time trying to locate the connector, which they should have retained from my wife’s previous visits. Adding insult to injury, they demanded payment for the inspection before addressing the issue. I left without paying, with plans to return once they had all the necessary parts. On my subsequent visit, they claimed they couldn’t find the connector and suggested it might have been left in the car. I clarified that it wasn’t in the car, but they refused to take responsibility for their loss. The connector was not something readily available at an auto shop, and I had to buy it directly from the Mazda dealer, costing $125 for the connector and the wire because they don’t sell it individually. See the picture of the other light connector. This experience left me extremely dissatisfied, not only because I doubt the light was even malfunctioning in the first place, but also because of their mishandling of the situation and their refusal to take responsibility for the missing part. I would not recommend this shop to anybody, family, friends, or unknown people. One start is the least but I should rate this as a negative 5 starts."