Honda Express Service

"If I could give 0 stars I would. Firstly, customer service at this location is arguably the worst I have experienced. Secondly, not the first place I've experienced this, but as many other places, they try to push all sorts of services that are not necessarily needed, including repeated services every single time you go there. I once decided to replace myself all 4 of my break pads and break fluids, and about a month later when I went to do oil change and tire rotations, they tried insisting that breaks needed some work and that they were worn out. Lastly, on top of insisting on unnecessary services, they are EXTRMELY expensive when it comes to their services and if that's not enough, they add all sorts of fees which at the end makes your final bill be $75+ more than what was verbally discussed over the phone prior to agreeing with the services. I know my way around cars, just don't have the necessary tools and space to do all sorts of stuff at home. I used to go to this location, as it is conveniently located close to my house, but will n.e.v.e.r be returning here. If you want to save money and spare yourself of unnecessary stress, please avoid this place at all costs."

"Came in recently on a busy Saturday morning - no appointment. Despite that, the oil change service was quite quick. No issues using the Service at Honda Cars of Katy over the past year or so."

"$86 for an oil change 2 hours - if you made an appointment I wonder what non-Express looks like to them? Waiting room is okay but pretty well packed. Definitely not as nice as other dealerships. Bring a sweater in the winter as it’s chilly. They have okay but old chairs, 1 loud TV, coffee, no free wifi. Previous dealerships had wifi and desks and power plugins and you could work there for real….here not so much. People tried. If you google the cost of a service - i.e. coolant flush - assume that your cost will be that maximum number. So you’re not getting a discount for your long and uncomfortable wait. For how much you’ll spend and how long you’ll spend here, it’s worth it to find a nicer or faster or cheaper place. This place has nothing really that you should come here for."

"Service is hit or miss. mostly miss and I'm not exaggerating. If you are looking for someone who cares about your investment/asset of a vehicle that you cherish, I strongly advise trying another dealership. you wont regret it. only redeeming factor is if its close however there are multiple Honda dealers around strictly bc of these kind of conditions found here"

"Warning!! Do not buy your vehicle from Honda Cars of Katy, or get any type of service work done. They no longer back their lifetime oil changes. I went to change my oil, and they destroyed the oil pan plug so bad, the pan has to be replaced. They will NOT take responsibility for their damages!!!! This is probably why they won't back the oil changes anymore due to their poor maintenance and don't want to fix problems caused by their mechanics"