Avis Car Rental

"Laredo airport Avis rental place We got our car first and not only did we had to go get it ourselves, but it wasn’t on the right place and the numbers of parking spots were not visible. Had to go back inside of airport and told them the car they had provided for was really dirty. We got offered another car (suv) when we put our luggage on the back we noticed that it didn’t have any windshield wipers. So we went back to airport office and told them about the situation with the car and it was a safety issue driving a car without windshield wipers. We got offered the third car (Malibu) it wasn’t very cleaned, but at that time we just wanted to leave. Claudia was the receptionist and Javi was the gentleman that was washing cars for Avis and he was the only that was a great helped to us. We asked Claudia if we could talk to the manager and responded by saying he wouldn’t be until Monday at 9:00 am. Luckily that was going to be the time we would return the car. Monday morning came and it was 9:00 am we were at the airport Avis office returning the car and expecting to talk to Ryan (manager). Founding out that he wasn’t going to be in the office until 12:00 pm. Cj the only person that was there which by the way was dressed in turquoise shorts black dirty tshirt and tennis shoes. He called Ryan and said that he wasn’t going to be in the office due to a corporate meeting in San Antonio. In summary, yes we were very disappointed and won’t rent a car at Avis anymore"

"Estela did a fantastic job. She was very professional, and kind. Worked with us on getting a different rental because the one requested wasn't available and we didn't like the truck option. She also handled a billing issue once I received the E receipt. She went above and beyond. Thank you,"

"made a reservation with traveling agency and i was told that they did had any records of me paying so i had to swipe my card again. and now i am stock with paying twice and now they wont give me a reimburse for $700."

"Estela at the front desk is very rude and provides terrible customer service. She made us cancel our existing reservation and create a new one at the place without letting us know this would increase the price by around 15%. She also took a call while she was helping us. At the end of the call, she came bacl upset that the client had hung up on her. Im sure she was as delightful to them as she was to us."

"Car was high mileage and filthy with clearly marked damage. The location said their car wash has been broken for a month so they are not able to clean their cars. First rental at this location I had a similar experience high mileage vehicle poorly kept and the Avis employee was 45 minutes late to work so our 9AM rental was unavailable due to lack of staff."