Boyd's Auto Service

"Poor service. Poor customer service. My whole family had been loyal patrons of this business for years, but they have drastically declined in the past several years. I've reached my limit with them. Last week, I brought my car in due to a check engine light. I was informed that an engine inspection was necessary to diagnose the issue and was assured I would receive an update by week's end. However, every time I called for an update, I received the same response: "Don't know anything about it - call back when Gary is in." Despite multiple attempts, sometimes my calls went unanswered. On other occasions, I was greeted by an answering machine with a message that hadn't been updated since last Christmas. Eventually, I managed to speak with someone who informed me that the diagnosis would take another week. When I pointed out that a week had already passed, his reply was, "We have a bunch of people who have been waiting much longer than you," followed by laughter, as though inconveniencing customers was amusing to them. I decided to retrieve my car, only to be charged $100. This incident wasn't isolated. We've had to return several times due to incomplete or improper repairs. The business has become both rude and incompetent. I'm done."

"I'm only putting 1 star because it will not let me comment if I don't. I though Boyd's Auto would be a good shop to go to that was close to home, but boy was I wrong. I had them put a new transmission in my Tahoe & after I picked it up I noticed it was making a noise that I hadn't heard before and the noise was not there before I took it. I took it back up there, they looked at it & said, " Gary thinks the starter is what is making that noise.” “They checked the bolts and everything looks good and is tight.” “The starter might be getting ready to go out on it.” “Gary thinks the noise might go away." Also, Gary told me over the phone not to worry if it was the starter because it didn't seem bad enough to go out anytime soon, so don't waste my money...I though, Ok cool, whatever. Well, the noise never went away. I took it back up there because they were going to take my old level kit off and put a new one on & I told them that it was STILL making the noise. (I was only taking my vehicle at this point to get the old level kit off, and new one put on.) They called & told me that my vehicle was ready and they put a starter on it along with my new leveling kit. I about passed out when they told me how much my bill was. I knew what the level kit and labor cost, which was fine. But I never gave the "OK" to put a starter on my vehicle nor did anyone call or ask me. I went up there & paid my bill and got my Tahoe back & I knew something STILL wasn't right with it. I took it to another mechanic shop that I knew to get a second opinion. *THIS IS WHERE IT GET'S GOOD!* The mechanic from the shop I took it to said "You have got a BIG problem!" The mechanic at Boyd's was having trouble putting my transmission in & I guess didn't want to ask for help & he jammed the transmission in which caused the evap line to break, oil pressure sensor to break & the fuel line brackets to break, along with some other stuff. AND COME TO FIND OUT THE MAIN REASON I NEEDED A NEW STARTER WAS BECAUSE BOYD'S MESSED IT UP WHILE PUTTING MY NEW TRANSMISSION IN! The starter failed because the misaligned transmission, and they knew that but of course they weren't going to admit that's what it was. I had to take my vehicle back to Boyd's so they could fix the evap lines, fuel line brackets, etc. (Boyd's had to pay the other mechanic I went to for replacing my oil pressure sensor and filter) So, They knew they messed up & were going to fix it. I took my Tahoe back to Boyd's the next day & they fixed what they messed up (free of charge, of course) And I asked for a refund for my starter & labor for putting it on (I didn't even know I was getting the starter put on in the first place) and I only needed it because they messed it up by putting the transmission in wrong. Gary told me "No, he was not going to refund me for the starter" He tried to blame it on something else. But the funny thing is, there was nothing wrong with the starter before I took it & I have pictures & video proof of everything that was damaged. Gary didn't want to be out anymore money than he already was because of having to pay the other mechanic to replace a few things on my car & then having to pay one of his mechanics to come in on a Saturday to fix my car for their mess up & he's out all the money for parts. THAT IS THEIR FAULT BECAUSE THEIR MECHANIC DIDN'T KNOW WHAT HE WAS DOING! That's not how you run or handle a business, I would be ashamed. Not to mention, not 1 time did someone call me & apologize for my vehicle getting messed up. Please learn from my mistake & don't chance taking your vehicle to Boyd's Auto because I did & I got screwed over. Karma has a funny way of working these days."

"Fast friendly service for a fair price. They are the real deal. They only provide the necessary service you need and nothing more or less. They provide excellent service."

"They installed a 7 inch lift on my 14 Silverado . They had it for 1 day. Did an amazing job. Very professional and informational. Would recommend any day of the week"

"Traveling through the area, truck broke down while I was pulling a travel trailer. Boyd's recommended a tow service to their facility and got my truck right in the shop for inspection. Mechanic did some research and very quickly had the issue identified and corrected. Enough cannot be said for how helpful it was for someone Traveling through the area to get good assistance and in and out within a couple of hours. Highly recommend this shop."