Shamaley Ford Service Center

"Excellent service and no hassle had my truck ready in less than 30min! Daniel Burciaga is an excellent sales rep!! Made everything quick and easy thank you!"

"Because I have to give a star I'll give 1. I've taken my vehicle here for years. In July I took my car in for service. I don't know how or why but they installed a new tensioner for free. Less than 6 months later the car totally died on me. They said it was the alternator. I told them to check the tensioner. It turned out to be the tensioner but because they gave it to me free no warranty was going to cover it and I was going to have to pay regular price. I spoke to manager Samantha. I told her it didn't make sense that the tensioner would not work in less than 6months. She said it was a ford Motorcraft part but they weren't going to do anything to help me this time. I told her I would write a review and report them to bbb because that didn't sound right to me. In then cooled down and called my Service Rep. Andres and told him to go ahead and fix it since the vehicle was already there. Andres was very nice and reassured me it would be taken care of. Samantha then called me back to tell me that if I didn't trust them they were not going to do the work. She was wanting me to tell her that I trusted them after all this. I told her you want me to kiss your butt not going to happen. She said both she and her Director felt like if I didn't trust them they weren't going to do the job. I told her your making the situation worse. She kept saying the same. I told her I'm not going to pay for my vehicle to be towed again. She had it towed yo my house. So Shamaley does nor stand by their products or their work. They have a manager who does not understand the concept of good customer service or de-escalating customers issues. My recommendation send your managers on service delivery, customer service and de-escalation techniques. I also heard that since the pandemic ford has been producing cheap parts and putting out bad product, so buyer beware."

"This dealership is excellent!...I was pulling my trailer camper with a 2017 F150 3.5L Ecoboost from Florida and had transmission fluid coming out of the tyranny. I called this dealership and they coached me 140 miles on I10 till we reached dealership. They inspected the tyranny fluid level and said it was likely overfilled and there's no charge!...we were very surprised!!...as we got ready to leave I hit the bus stop awning and broke my camper awning...these guys helped me remove it and we were on our way again. They didn't charge us for any of these services...unbelieveable!!...we're very grateful for their help throughout this ordeal...Thank you!"

"Very pleased with services Marco Porras and the Ford technician provided. Went in for a PCM replacement for my 14 mustang GT. service was completed in a week. My car is running great! No issues as of yet. They took good care of my car by making sure it was stored safely. Overall great communication from the guys, and deadlines were met.I will be back in the future for other services. Thank you!"

"Everyone I dealt with in the service department was super friendly. It took a bit to get checked in as they assign you to a specific service advisor. I chose to take the offered lyft home and I'm glad that I did as the service they said would only take about 3 to 4 hours ended up taking 6ish. The price was reasonable and competitive with other quotes I'd gotten in the area. All in all, they didn't give me any reason to not return in the future!"