Mercedes-Benz of Lubbock

"Recently purchased a car from them, and I worked with Steven Q. It was a great experience from start to finish! Steven was a top salesman and great professional! Fantastic to work with and make the process very easy for me. I really enjoyed the process and could not be happier in my purchase. If you are looking to buy from them, I highly recommend working with Steven Q!"

"I bought a used Jeep Gladiator from Mercedes-Benz of Lubbock and the experience was incredibly easy and painless! Aliyah, Becky, Mitch, and Steven made the process super easy and they worked with my credit union on financing with no issues. I had my truck delivered to my house in excellent condition and the handoff was seamless. I would not hesitate to work with this dealer again, they were great!"

"Aliyah is absolutely amazing , she went above and beyond .. absolutely amazing professionalism , super respectful. Does everything in her power to make sure you have an amazing sales experience.! 10 out of 10 , recommend buying a vehicle from her .!"

"Good experience buying my leased Mercedes through Mercedes Benz of Lubbock. Aliyah was the sales agent that contacted me. She was sending too many texts initially but when I asked her to back off. she did a super job. Everything from that point was excellent. Now just waiting for my title."

"This was a disappointing buying experience. I bought a 2022 used very expensive vehicle from this dealership. I was charged $495 for window tinting that was not installed by the dealership, but was installed and paid for by the original owner (i found the original warranty paperwork and receipt in the glovebox). The salesman convinced me that i needed to purchase $1,995 for “auto butler” which is a ceramic coating that u can basically get from your local car wash for a whole lot less. He said it was already installed on the vehicle and couldn’t remove that from the price. I was disappointed in the auto detail both inside and outside of the vehicle. When I opened the hood a large shroud was apparently removed and placed on top of the engine. It was driven from Lubbock to Amarillo like that. I had to put the shroud back in its place. When I brought these issues to their attention i was told sorry and they claimed they peeled off perfectly good tint that was a year old to install their tint. I believe that to be false. I would not recommend purchasing a vehicle or anything from this dealership. I’m sure there are better negotiators than me out there, but most will get screwed by this dealership."