Gerber Collision & Glass

"Seriously THE ABSOLUTE WORST customer service I’ve ever encountered. ISSAC, the general manager, “is a very busy man” and in the span of two weeks could never get on the phone - even though I was supposedly transferred to him three times and sat on hold 5 to 8 minutes each time waiting for him - nor return a single call. One on phone call, as I was speaking with Ivy she asked me for another location’s phone number and address information. I told her I didn’t have it and she asked me to call her back with it. So while on the phone with her, I googled it. She told me they would reach out to them and get the info they needed for some warranty work and then call me back. Five days later I still had not heard back from them so I called to follow up again. Once again, I was put on hold to speak with the general manager, Isaac, and once again Ivy came back on the phone and said he could not be reached. She then told me that Isaac told her that I needed to have the other location reach out to them, because Isaac just simply does not have the time to call them. But I guess somehow, if they called him, he would magically have the time. Two weeks have passed and they have not once called me back. They have not once reached out yo the other location. They have not once helped in ANY way."

"This repair shop did great work on repairs on my car with hail damage and scratches. The repairs were quick and complete. There were two minor issues which were addressed. Michael communicated with me through the process and provided excellent customer service. Would recommend their service to anyone"

"I had a horrible experience at West Loop Gerber. I reached out to Janie and she immediately took care of me and got me into contact with Isac where he took care of my vehicle and reassured me that not all Gerber locations are horrible if i would be willing to let him take care of my vehicle. Immediately he and Michael were reaching out to me with weekly updates on my vehicle, eta’s on my parts ordered they even let me view my vehicle as it was in the shop just to reassure me that it was being taken care of. Also a huge shout out to Ivey who always knew who i was before she answered. 10/10 I will definitely use 50th Gerber location in the future and recommend people to this location."

"When I first picked up my car I didn't write a review because I was honestly furious. It took longer than I believe it should have for my car to be repaired. I feel like I was given the run around on multiple occasions. In the end though I can say the repairs on my vehicle were above and beyond my expectations. So my final thoughts after weeks of contemplating this review are I could probably have got the work done somewhere else alot faster, but I honestly believe they take care and want to do the absolute best job they can to make sure the work they do is done correct and to the top standards. I believe they take extreme pride in thier work and want to make sure everything is done correctly."

"The customer service at Gerber Collision was great and so far their work has been too. They called me twice a week to keep me updated on the progress of my vehicle or lack thereof. They did have my vehicle for three months but that was not all their fault. They were waiting on parts. When I picked it up the air conditioner was not blowing cold but they were able to get that fixed quickly. I would send another vehicle to get fixed by them."