Oxmoor Toyota Service

"I walked away happy and satisfied with the help of Camden and Joe! Camden took care of me on my first deal and was very pleasant to work with. When I came to pick up the other car, Joe and Camden both took care of me! Great conversation and made to feel welcomed. They did a great job working everything out with me! I left feeling like I made friends and was never made to feel like I was another transaction. I go through cars often and will be returning to this location and will recommend them both to anyone looking to buy! Thanks again!!"

"Been taking my car here for the passed 6 years. Quality of the service has taken a nose dive. I took my car in for break service which was about $500. When I got my car back every time I applied my breaks the car shook violently. The advisor failed to let me know the car needed rotors before completing the job and the tech just grinder down the rotors. I take very good care of my vehicle and it has never done it before. I took the car back and spoke with a supervisor and they did the job again at no cost that included replacing the rotors for free. Even though the issue was fixed it didn’t sit right with me. I don’t know how they released a vehicle in that condition. I would have paid for the rotors if I was informed before the work was complete. Long story short I am looking for another dealership to service my vehicle."

"I took my Camry in for an oil change and tire rotation 09/2/23. I noticed my car not running as usual. I figured it was the oil because last year I went in for the same service oil change/ tire rotation. They drained the oil never put any oil in the car, rotated my tires charged me 90.00 and said my car was ready. A week later it sounded like I was driving a 18 wheeler. ( Fast forward back to 9/11/23) So of course I checked my oil and it barely had oil in it. I called supervisor, no call back. Took my car back and spoke to a supervisor over phone pulled in dock and got topped off. Nobody concerned at all. Told the advisor I won’t be back he just shrugged his shoulders as if to so (so what). But they be trying to sell you car maintenance you don’t need or just got. I will drive to the other end of town or Indiana."

"These guys quoted and charged me for OEM tire pressure sensors, but installed aftermarket parts. The sensors failed early in my 1600 mile drive to move across the country (the reason I had them installed). I only found out about the aftermarket parts when I took it to the local Toyota dealership where I now live and they wouldn't honor the warranty. In full disclosure, Oxmoor refunded my money, but I'm left without working tire pressure sensors and it took a month and me following up several times for resolution. Just thought people should be aware that, in at least this case, I did not get the parts I paid for. I never would have known if I hadn't moved because I would have just kept bringing it to them to fix the issue."

"Bought a certified Toyota from this place, the car still have a couple of free oil changes, I called and scheduled an appointment with the advisor Morris, when arrived the guy wasn’t there that day, another advisor named Jose took the job and asked me to wait for his call, waited patiently for the first hour and went and asked him if the car is ready he said I need more time waited another hour the back to him he mentioned I can take the car and come back another day I refused to accept this type of treatment, I went and talked to the manager, then he started working in my oil change. Hopefully Oxmoor will be careful in hiring this type of hateful advisors."