Quick Lane at Planet Ford 45

"So here we go again, quick lane generally stops taking vehicles at 530 or 6 depending on how they feel that day. Apparently today 2/23/24, they only have 1 tech scheduled after 5pm that can't compete 2 oil changes in 1.5 hrs. Just reconfirm the need to find another service location."

"Ever since I purchased my car I have been taking it here to get any service/maintenance done without no issues. But today I found a big nail on my tire mind you they aren’t cheap tires either. I purchased them at this location in August 2023 and today I called asking about the warranty to see if I could get it replaced. Only to find out that the guy who used to work there CARLOS never put no type of warranty on my tires nor did he ask me about adding one. Because like everything else you purchase automatically comes with at least 1-2 year of warranty right? well not with FORD!!! Also the guy that I spoke with today suggested I’d go to Sam’s, Costco or even Discount Tire for my issue. So basically you’re telling me because of your employees mistake and lack of customer service and communication. You guys can’t fix or replace my tire that is not even 6 months old!!! I am very disappointed in the customer service. So if you purchase anything from this location first verify the warranty information with your salesman."

"We were working in the Houston area and looking for a dealership to do maintenance work on our F450. So happy that we picked Planet Quick Lane Service. They fixed a leak we had in the rear tire and rotated our front tires. The price was reasonable and wait time was not bad. It is first come, first serve so you might want to get there early. Thanks for the great customer service."

"Service there sucks. Tire change and oil change for 3 days with no loaner when that was the deal when getting our Nautilus. Asked for at least a car detail for the inconvenience and just ignored the request. Solution from them was to air up tires and for us to go to discount. Very unprofessional and missed multiple meetings because of it. If we sign for pretty much white glove service then we expect that. This is twice this has happened. When getting the new Nautilus we will most likely go elsewhere just because of the service."

"I was very worried about changing my dealership after moving to Spring. I’ve always ordered my trucks at one particular dealership and trusted in their service department. I went to Planet Ford quick lane for some past due service and Chance took care of me very well. I had also been looking for some Nitto tires and he had the size I needed in stock, put them on for me quickly and took care of all my questions/needs. Hopefully the main service department is as nice and helpful as Chance was. If so, I’ll be ordering my new Tremor here at Planet Ford."