O'Reilly Auto Parts

"I had to stop by here on Sunday afternoon because my corvette battery was dying. I was greeted by a helpful gentleman name Bryan. Bryan assist me to get my battery to jump start. He tried to use a few ways to help and it did not work. You can see he was frustrated trying to help me. Bryan drove a truck to give me a jump. This is where the customer service level became unprofessional. Bryan decided to light a cigarette and smoke it standing by me. Not sure if I remember that he politely ask me if it was okay but I wasn’t expecting him to smoke in front of me. I’m an elderly man with not much health problems but what if I did have health problems. I am thankful for his all his help but for him to light a cigarette by me was very unprofessional. I understand he was a bit frustrated after going back and forth trying to help me I think the cigarette could have waited until he was done with me. I hope he doesn’t do this around other customers. It’s just unprofessional of Oreilly’s employee to do that. I don’t think I would return to location even though the help was there. I just rather not risk my health if employees are smoking around you. Thank you Bryan for trying to help and sorry for making your job frustrated that you had to smoke a cigarette by me."

"Love shopping here because the store is clean, items I need are usually in stock, and the customer service is great. the front end employees are helpful. Chris, Kirk, Sam, the lady(forgot her name), tall guy mgr Jonathan, & the lady in the back ms. Stacy. I’ve had a great experience with them. 3 stars is because everytime they are busy when I’m shopping here I end up with the old tall guy with a white beard and glasses name Bryan…that guy always complaining and saying unprofessional things about his job, his team members or the customers…and it’s loud. I can hear him complain from the back stock room sometimes! It’s very unprofessional of him as a “manager”. He must hate his job. When I checkout with him, he tells me how an employee called out one day because he was sick and he starts saying the employee is not a good employee and doesn’t do anything here! Bryan, I am a customer I don’t need to know that! And it shows your true color of who you are! Other times he complains about the store manager being lazy and always leaving the store for hours or how Ms. Stacy doesn’t do anything to help around the store! But sometimes you can’t avoid checking out with him at the counter because you don’t want to hold up the line. I hope someone at O’Reilly can help Bryan out cause he’s unhappy and I’m sure the employees there hate hearing him complain all shift. To all the other employees there keep up the great work and thank you for always trying to help!"

"I had a battery but I wasn't sure was still under warranty. That I had bought from another O'Reilly's. Sure enough I took it in and Chris the manager tested it and it was a bad cell. To my surprise it was a completely free trade out and then they installed it for me also. I couldn't have been more happy especially on Christmas Eve to get something like that done so easily so painlessly absolutely amazing customer service all the way around thanks guys for saving my Christmas"

"12/15 Granddaughter needed a battery for her vehicle and we went to this store. San, the O'Reilly employee greeted us and offered battery options. Once she selected the battery, San installed it quickly. He also helped with the rear taillight fixture. An excellent experience."

"This store is top notch. Customer service, elite.. And associates, are knowledgeable on their parts. And vehicles too… Way better then their neighboring stores, Autozone and Advanced.."