Best Buy

"Very attentive staff!! There was about 3 or 4 people that checked on me and helped me find all the things I was looking for. Got exactly what I needed for a reasonable price :)"

"While very nice, the staff here was quick to push me off to the Geek Squad help desk to answer questions I had about a recent purchase. After waiting at the Geek Squad desk, the sweet girl who helped me simply googled how to solve my problem. She then wrote down what she found and gave it to me. Even though I could've done that myself, what she gave me was completely incorrect. After returning home, I fixed the issue myself by trying different 'settings' adjustments. I just don't understand what happened to try customer service. I guess I'm getting old..."

"I have been a committed Total Tech member at Best Buy from the beginning, but recent changes in their policy have left me deeply dissatisfied. My latest experience exemplifies the issue: I purchased a blender for $112, but when it turned out to be defective, I faced an unexpected and unreasonable financial loss. Upon returning the blender, I was only refunded $79, despite the original purchase price of $112. This meant that to exchange the defective item for an identical new blender, I had to effectively pay an additional 30% of the original cost. This was a significant and unwelcome surprise, as the policy was not clearly communicated to me when I renewed my contract. In the past, such exchanges, especially for defective items under warranty, did not incur any extra cost. This new policy of not providing full refunds on returned items, thereby forcing customers to pay extra for an exchange of the same product, feels unfair and diminishes the value of being a Total Tech member. It has severely impacted my trust in Best Buy, making me reconsider my decision to purchase expensive items like the $10,000 worth of TVs and a $1,500 drone I recently bought. The thought of facing similar situations with these high-value items is worrying, to say the least. In conclusion, this change in policy not only causes financial inconvenience but also raises serious concerns about the benefits of the Total Tech membership. It discourages me from future purchases at Best Buy, a sentiment I never anticipated having as a loyal customer. I urge Best Buy to revisit these policy changes and prioritize clear communication and fairness in their customer service approach."

"Great customer service. Found what we were looking for. Our sales associate very knowledgeable and a pleasure to work with."

"Unlike different Best Buy stores, there’s a lot of stock in here. Staff is super friendly"