Starbucks

"I've been to this Starbucks location multiple times, since it's closer to my sister house, everytime they would mess up my order: No toppings, missing ingredients, coffee being burned, weird tastes, etc. And the employees are always having an attitude (can't say for everyone else), everytime I order here. But the moment I go to another Starbucks shop, also in Grand Prairie, the service quality is completely opposite."

"A little slow with service. But very friendly with a quiet atmosphere!!"

"If I could give this place zero stars I would. I am highly disappointed. I visited this location on 1/21/24 and I did a mobile order for drive through pick up because the drive through line was super long. Upon arriving to the window I was told that I had not stopped at the speaker so my drink was not ready when I had stopped at the speaker box prior to pulling up to the window. Upon receiving my drink I took a sip and noticed that I was given a grande sized cup of milk of warm milk. Yes, you read it correctly.. MILK. I am a paying customer. I was not rude or mean to any of the barista's so I do not understand why I was given a cup of milk with no coffee. I want my money back."

"I love the vibe of this Starbucks and I'm happy that they continue to do so much business, but they really need help creating a more efficient system. I place mobile orders from home, but my drinks are never ready when I arrive and it is not unusual to wait anywhere from ten to fifteen minutes. I know I am not alone as a crowd always surrounds the counter. I hope they can figure it out, or I'm going to have to find another place to get my coffee and breakfast."

"Starbucks has become a household name synonymous with a top-notch coffee experience, and my recent visit to their establishment only reinforced this reputation. The service at this Starbucks location was nothing short of exceptional, leaving me completely satisfied with my visit. Upon arriving at the drive-through, I was immediately greeted by friendly and professional staff members. They patiently guided me through the menu, answering all my questions and offering thoughtful suggestions for my order. Their knowledge and enthusiasm for the products were evident, which made me feel reassured that I was in good hands. The staff's efficiency was truly commendable. Despite the long and winding line of cars in the drive-through, they ensured that each order was taken promptly and accurately. Even during peak hours, the team managed to maintain a sense of calm and focus, guaranteeing that every customer received their beverage just as they wanted it. It wasn't just the speed and accuracy of the service that impressed me; it was the genuine warmth and friendliness of the staff. Each interaction felt personalized, as if I were a regular customer they knew by name. They never rushed the order process, taking the time to engage in friendly conversation and make me feel truly valued. However, the only downside of the entire experience was the extended wait time in the drive-through lane. While it is not uncommon for Starbucks drive-throughs to have lines, this particular location seemed to have an unusually long line during my visit. Despite the service being exceptional, the wait time could deter some customers who are in a rush or have limited time available. Overall, Starbucks delivered on their reputation for a memorable coffee experience through their unmatched customer service. The dedicated and personable staff perfectly complemented their high-quality beverages. Although the drive-through line was lengthy during my visit, the exceptional service provided by the staff more than made up for the extended wait time. I can confidently say that my experience at this Starbucks location was both delightful and memorable."