Toyota of Denton Service Center

"-- Certified Mechanics fail to diagnose problems after having vehicle 5 days. -- Body Shop failed to properly prep when painting front bumper cover...paint is bubbling, peeling, and they missed a big spot because they apparently didn't tape/mask properly. --- I bought this "fully inspected" Sienna (over $19K total). A month later A/C quits intermittently, water pours in when it rains, fuel filler door is falling off, new paint on the front bumper (Toyota of Denton Body Shop "fixed" scuffs when prepping the van for sale) is bubbling and peeling and has a big spot they missed painting. Toyota of Denton offered to look at the water leak and a/c issue. Their service department had the van 5 days then said their certified mechanics can't find the leak and wanted to charge me $1200 to remove the head liner so they could get a better look. They also couldn't diagnose the a/c issue, "because it's intermittent". They make a big deal of having certified mechanics but I'm left with doing the work myself since their mechanics are incapable of proper diagnostics, and their body shop does shoddy work. Toyota of Denton used to be a good dealership. Now, the workmanship of the Service Department and the self-serving decisions of the Used Car Sales Department and dealership Management seem to indicate a breakdown of character, integrity, quality, and professionalism from the top down."

"If I could give zero stars I would. Save yourself the time and go to any other Toyota Dealership. I was scheduled for a service on my Highlander and when I arrived I was told I didn't need an oil change, just a tire rotation. Ok, great. Shouldn't be too long since they aren't completing an oil change. My appointment was at 9:40 AM, I arrived at 9:30 AM. I left the dealership after over 2.5 hours. I was not given any update until I asked at 11:15 "how much longer on my car?" The service agent then went to look and came back claiming the printer was not working and they didn't get to mine, but "it'll be ready in 15 minutes." Yet, I watched countless people arrive and leave while I waited. I walked out of the service department at 11:50. Even the customer service rep who was walking around asking how people were doing was blown away that I was waiting that long on a TIRE ROTATION. What's even better is I don't think the service was even completed due to them just being so far behind. Do not go here, drive down to another city!"

"Took my 3 month old brand new car for 5k service. Came with white paint in the side guards. I didn’t get chance to check around the car at the service center due to heavy rain and I noticed after reach my home."

"I have been a customer at this Toyota dealership for the majority of my vehicle's ownership. Since I started using the Denton location, I have encountered both minor and major issues. When I raised concerns, I have been directly insulted and accused of lying. Each time I visit, they tamper with my telescoping mirrors, forcing me to readjust them. On top of this, there was an incident where my oil plug fell out while I was on the road, and the service agent denied any possibility of their involvement, despite being the only dealership I used for oil changes. The last straw was during my most recent visit on 9/23 with Service Agent Carrie Tremble. I came in for a 5,000-mile tire adjustment. They sent me a proposal invoice for $1,113 in repairs, which included an AC Refresh for a truck with only 55,000 miles on it. The service agent failed to explain why these repairs were necessary or how they related to my warranty. It felt like they were only interested in padding their own paycheck and had no time for my concerns. During my time at the service center, I waited for my service agent to inform me that the tire rotation was complete, but I received no communication. I had to discover it myself in the parking lot. Afterward, I attempted to contact the service center to inquire about the repairs needed to maintain my warranty. I was told the site supervisor would call me to provide answers, but even hours after sharing my availability, I have received no contact."

"The service here is amazing. Sarah and the department of services will make sure you get the necessary requirements needed for you vehicle without even forcing it upon you. I love to get in and out here on time. This is the spot I would continue to go to for my car maintenance."