Romano's Macaroni Grill

"First, this is not a cash only place. That needs to come off there review. It's your standard chain restaurant so they take cards like everyone else. Second, like your standard chain restaurant, the food is mediocre at best. It was better before when there was more variation in the menu and it tried harder to differentiate from the Olive Garden. Now the OG is just the same. Third, the service was very good."

"We went there on a Wednesday night around 630 and it was pretty dead. We were one of two tables. However, the service was fantastic. We were greeted immediately and well taken care of. The restaurant was clean, the atmosphere was pleasant, the fire in the fireplace was pretty, and the food came out rippin hot. I just ate at North Italia downtown last week and honestly the chicken Parmesan here was better than theirs, and it was a MASSIVE portion. Well priced at $20 too. Caesar salad was also really good and my wife’s pasta dish was great with the sun-dried tomatoes. Not sure why the place was so empty, but we will definitely be back."

"Ocleta made my time there a joy. I had asked if I could possibly plug my phone in somewhere, so she gave me an available spot far from her other tables. This meant that she had to zip back and forth the whole time, and she STILL checked on me like 7 times, with a smile on her face. Additionally, she had the kitchen load up the parmesan fries like an old menu item they had. I appreciated her service so much that I had to recommend her to her manager and write it on the receipt. Will be going back today!"

"I want to start by stating our server, Cathy, deserves 10 stars! She was sweet, patient and kind and the best part of the visit tonight. As much as I love the food here, no AC is a deal breaker. As of today, their AC has been out for four days...but they don't tell you this when they seat you so you might just think they just don't have it turned up. I can't imagine how four days have gone by and the manager hasn't figured out how to buy a few fans for the dining room. The restaurant is also dirty. Every surface was covered in dust, and the display table at the front had the addition of hair. Our first set of utensils for all three of us were filthy. Salt and pepper shakers were coated in food. The manager of this location needs some retraining. He/she is obviously not paying attention or doesn't care."

"On Saturday, 3 December 2022, I placed an order at the Macaroni Grille in Round Rock, Texas. I ordered: Truffle Macaroni, Truffle Fries , Pasta Milano, Pick 2 Apps which were bruschetta and fried mozzarella, Kids meal Alfredo and Ravioli, 3 Loaves of rustic bread, which was to be picked up at 8:30 p.m. I arrived at 8:28 p.m. and called to let them know that I had arrived, and that I was in slot 3. I was told that, "they were bagging my order right now," and that it should be out in less than a minute. At 8:47 p.m., I went inside and asked about my order. I was directed to the bar where they told me that my order would be out, "in just a few minutes," and that thy were frying up the fries. I went back outside, and waited patiently for my food. At 8:55 p.m., I called and asked to speak to a manager, I was placed on hold and then a manager came on and told me that, " a lot of orders came in," and that my order would be out in a minute. (No apology, no asking for understanding, just basically telling me that I was going to get my food whenever they decided to give it to me.) The manager finally came out at 8:59 asked if I was my name, put the food in my window and left, almost causing me to drop the food. All of this was frustrating and unacceptable, but the condition of the food was what really caused issue. I was missing the Fried Mozzarella from my order, The kids pasta had no sauce on it, the macaroni had the incorrect noodles and was dry and unappetizing, the bruschetta was warm and mushy instead of cold and refreshing ( A clear indicator of how long the order had been sitting at room temperature), the drinks were wrong, all of the food was stone cold unappetizing and inedible, but none of that was the worst part. I received spoiled Olive oil and Moldy cheese! A kitchen that is that careless can not be trusted, and frankly is probably in violation of many health codes. Ironically after all of this, the receipt was suspiciously absent from my bag. Luckily it was an online order, so I had the confirmation number via email. Not only was the food of poor and unacceptable quality, it was unsafe and unsanitary to eat. We had to go and spend another $73 on food after this. This was a horrific experience all of the way around. I paid $69 for food that I couldn't even eat. I tried to call back and request a refund but I was put on hold and they never answered again. I called again on Sunday, 4 December 2022, and I got the same response. The service was bad enough, the food was horrible, but the mold really was just far too much. I was on Vacation and unfamiliar with the area, so I tried to pick something familiar to eat and I ended up regretting it. If you want delicious food, amazing service, and a good experience, then do not go here."