Charlotte Russe

"They left the security tag on 2 of my items !! And I only got 4 things. I’m an hour from the mall so I attempted to remove them myself and now I have 2 holes. One in each item. It’s ridiculous they have one job to bag the items correctly !! Bad staff member. Very disappointed spent $30+ on clothes with holes in it now. Not to mention, the cashier was going to charge me 50 something, then change the price on an item, then forgot that there was a sale going on even though their sale signs everywhere and when I asked her about it, that’s when she changed the price."

"Went to their new spot in the mall. Literally 2/3 employees were sitting behind the cash wrap on their phones. Was never asked for help. Never greeted. I am a manager in retail and if your customers gotta ask you for help and you clearly have no intention of wanting to help, there is zero reason you should be getting paid. Just put a self checkout, a security guard so no one leaves, and a shipment team. Wasting money paying girls to be on their phones and do nothing."

"We went there yesterday, 9/01/22 and it was our first time for my sister to go there. It was around 1pm that we entered. There was only one employee and she seemed to be having a bad day (never greeted us or even being nice) . My sister asked her if she could use the dressing room so she could try the clothes she wanted. Employee gave her a side eye and was annoyed to my sister. We still bought the items that my sister wanted since it was a good price but customer service was very poor."

"Visited this location on 8/26/22 to buy some jeans and a top. I wasn’t greeted when I walked into the store, there were three employees, I believe one was training. I asked for a dressing room, not sure if she was a shift leader or manager, but she didn’t even tell me to follow her, she just started walking and opened the door and left. Not one word was said. The dressing rooms are also very dirty. Covid-19 safety measurements were definitely not met in that store. When I was ready to check out nobody attended me because they were in the front of the store talking with a friend. Very unprofessional, will not be shopping at this store any longer."

"I went in to browse and found quite a few comfy & cute pieces that I liked. As I continued to browse, I found a section in the store that was not marked with signs that indicated it had reduced prices, so I picked up a few pieces from that section. The selection was small, I made my choices & headed to the register happy with my reduced price bargains. I paid & got my receipt & usually when the items are reduced or final sale, the cashier lets you know. No one said anything about the items being final sale. So I left after completing my purchase. I returned home to try on my cute little finds, only to find I couldn't fit anything! So I returned to the store to exchange for a different size. I was then told that ALL SALES WERE FINAL because they were reduced prices. I looked on the wall & saw zero signs that reflected this nor was I made aware prior to my purchase. I made mention of this to the sales girl & she seemed unbothered & very nonchalant about.the entire situation. Moral of the story: I now have all these clothes that I cannot wear!!"