Chipotle Mexican Grill

"Ordered a burrito and another Sofrito bowl ant about 11:15 am in the morning yesterday. We reached there at 10:45 am when they opened the doors. We were after 4 customers. They made us wait for long as the dishes weren’t ready ( my guess ) also after receiving we were told that they accept cash payment only. The food tasted differently as compared to other locations that I had tried before. I would avoid this location the next time."

"We were there at three in the afternoon. Every table inside was dirty. Every table outside was covered with bird droppings and leaves. $27 for lunch for two and not even a clean place to sit. And yet there were six or eight people working behind the counter. But no attention paid to dining room. Coke was just water so we had to wait for them to change that out. With the dining room not being clean, it makes you wonder how clean the kitchen is. Communication is very difficult because of language barrier. I realize it’s hard to get staff, but it makes it difficult for the customer. It used to be you could get some guacamole put on your dish, but now if you want even a small scoop of that, it’s almost 3 dollars. Not likely to visit this location again even though it’s in my hometown. Dirty tables are just inexcusable."

"They advertised a picture of a Carne Asada bowl for limited time with a picture That looks really good for $12.45. I ordered it exactly how the picture was but yet they added another three dollars for the guacamole. Simply false advertising. It’s not even about the three dollars. It’s about the fact that they sneak it in without telling you. It’s just underhanded and dishonest.. ."

"Found plastic debris in my sour cream. Sent messages to the customer service link and got asked to send screenshots of a receipt—which the store didn’t provide since it was an online order—or a screenshot of my bank statement—which won’t be updated for a few days. Rather than make things right, Chipotle is making me jump through hoops while this unfoodsafe location allowed literal trash to end up in my food. I’ll certainly never go to this location again, and given Chipotle’s corporate response, it’s highly unlikely I’ll ever visit one again."

"This was one of my favorite locations of Chipotle until today. I ordered the veggie burrito bowl and asked for an extra scoop of black beans. Usually I get that way but there is no charge. Today they suddenly said that there is an extra charge for the extra black beans. I don’t mind paying but what bothered me most is that the lady who was making my burrito bowl didn’t let me know there was a charge before adding the scoop of black beans. She acted as if it was free and then went to the counter and told I ordered an extra so there is a charge. Shouldn’t you first be asking your customer if they are okay with paying extra? Before adding I think it would be courteous to let them know there is an extra charge. After adding letting me know is like cheating me. I can’t ask to throw the bowl away again because I didn’t want to waste food. Sneaky approach to get extra money for the bowl. I didn’t appreciate that at all."