Firestone Complete Auto Care

"First time going to this location, Fry Road is my usual location. I brought my mother-in-law's 2020 Subaru Outback for its state inspection. I should have known they were going to try and oversell something not needed. A gentleman came in with a check engine light lit and was quickly told he would have to pay $200 to read the code. I stepped out and spoke to the gentleman, the check engine light was on but so what was the on-screen display stating to check the gas cap? His cap was loosely on, told him to drive home and should turn it off shortly. That said, I was told the inspection was complete and the counter person even commented on how good the Outback looks for its age. A 2020 Subaru Outback with 13k on the clock means very low miles driven each year. I was then told the engine air filter was dirty and should be changed. The best part is Subaru just finished a full-service on this Outback which included a new engine air filter in mid-January and has not been driven since. I have had very positive experiences at Fry Road since 1996 and Mason Road could have put a bad taste in my mouth. I will not recommend Mason Road but take the drive over to Fry Road. This was on February 4th, 2024 around 11:00 am."

"Great staff! Great location! Fair prices! Mr. Dempsey always makes sure myself and my crew are taking care of. Got Fleet? Take them to Firestone! Thanks!"

"I dropped my car off before 1pm for an alignment and was told they would call me in a couple of hours. I get a call before 5pm telling me that they couldn’t get to my car and that I needed to pick it up. Get there at 6:30pm to pick up my car and ALL the techs were standing outside of a stall talking to a guy in a car parked outside to the stall. Went inside to get my car so I could leave. I have used this location for nearly 10 years (bought the lifetime alignments for 3 vehicles). This is actually not the first time I have been turned away as there seems to be an issue with this location doing alignments on a Tesla. I was previously turned away bc there was “no tech working that could work on a Tesla”.. called the next nearest store and they told me that it shouldn’t be an issue at ANY location but were more than happy to help me. I am not sure why I keep returning to this terrible location as they definitely don’t want my business."

"It was a long wait, but I’d do it all over again to get the quality level of service that I received (and have always received) here. For me, there’s a tight competition between this location and the Cinco Ranch location. My experiences at both have been nothing short of amazing. I thoroughly enjoy the knowledge, care, and expertise that the team members at both locations hold. I know NOTHING about cars, but I do know what it looks like for someone who DOES know something about cars to put their professional hat on and take care of their customer’s needs. South Mason location, you all will forever have my business. I’d recommend your location to anyone and everyone!"

"Jeff was a great guy, he called me to confirm the appointment and let me know how long the service will take. I arrived and he was very welcoming. I was in and out of the store in less than an hour for the alignment. Overall, great experience at this location and I’ll definitely come back in the future for my services."