JCPenney

"I was very pleased with my experience here today! Two different sales associates helped me very courteously and efficiently!! The store is clean and well kept. Enjoyed the big and tall area as well as a large ladies Levi's display area, I will definitely return!"

"Honestly this location is sad. The store manager is named Michelle I believe, and is a very kind and nice lady but a couple other leaders under her are awful and very belittling. It’s sad if she’s unaware of that, she really needs to take a look at her leadership team and do some cleaning up to be honest. There is a leader named Franklin, very nice guy but he wants to pass everything off, aside from that he does get stuff done, he’s not really a bother. There’s a leader named Debbie, she’s very belittling and rude. She will make you feel no good, I thought it was just me but it’s a popular opinion. The other leader works very hard she never bothers anyone. The HR lady is very light hearted and sweet. There’s a person named Demontae who is great, no issues, that guys going places. There’s a girl named Angie who is really bossy and should probably learn her place and you can’t say nothing about her or speak to anyone about her especially Debbie because they know each other on a personal level and they text about other people and it’s very unprofessional. I was previously a cashier and some people made this job unbearable, mainly one person. If you read this review you can figure that one out by context clues. I’ve never seen anyone more belittling to other people in my life and someone needs to know and something needs to be done."

"Please, for your own safety, any customer, please think about reading my review. I went to this J.C. Penney nearest to my house on December 16 at roughly 5:00 p.m. to return a makeup item that had given me an allergic reaction. I was greeted rudely as soon as I arrived, but I chose to ignore it because I was trying to convince myself that perhaps these girls were just having a rough day. I understand. When I started to explain that I was returning the item due to an allergic reaction, the girl interrupted me and said they couldn't because it was used. Her manager laughed along with her as she said, "Not gonna lie girl, this looks used." in the most ghetto unprofessional way. She went on to say you can only exchange it for the same product. I replied, "Well, I had an allergic reaction, so that won't work. We can work things out, I'm sure.” My mother interrupted, asking to speak with the manager. The manager yelled at her, telling her that she was in fact the manager. My mother was shocked finding it hard to believe that a manager was responding to us in that way. she demanded to find the top manager; she yelled, "I'm the manager," once again. Since nobody enjoys having their mother yelled at, I told them assertively, "Okay, it's okay. I don't care about the product, but please treat your customers with professionalism.” Clearly, the truth upset them, as they retaliated by yelling back at me. Got so bad that the black female there had to be restrained by her "manager" after threatening to HIT me. OVER A PRODUCT OF MAKEUP and constructive criticism about your horrible customer service. At the age of seventeen, I work in retail, and I avoid bringing up employee issues because I would be the first to admit that meeting clients' requirements might be difficult at times, but to threaten to HIT a minor over something like this is just not acceptable. It was very juvenile and quite disgusting. My biggest regret was not calling the police on spot and reporting an assault by threat. I still find it hard to believe that J.C. Penney could have employed somebody of this class. Willing to assault a customer as soon as they encounter an issue that may be resolved quickly, quite unprofessional, and I'm genuinely rather disappointed with jcpenney. The irony of it all is that I went to a different JCPenney in the end and was reimbursed for the merchandise for which they had threatened to assault me over. And i’ll even attach the photo of the return. SUPER UNPROFESSIONAL."

"Had a return but also had a lady from the register help me look for some dresses. She was very professional and nice...I enjoyed her opinion and suggestions... I didn't get her name. She should remember me she helped me with my soon to be sons wedding..blue dresses .."

"I was shocked to learn that there was still a JCPenny open and it was so close to my house. Went during Christmas and surprisingly it was clean and in order, not only that it had more then i expected, clothes, furniture, home goods and a hair salon. If all that wasn't enough... the staff was amazingly friendly. Worth the trip."