Firestone Complete Auto Care

"Go to Smith's Auto on 5th Street instead! This auto shop is a nightmare! I brought my car in FIVE times over a MONTH, and they still couldn't fix it. On top of that, my car ended up with more problems after they supposedly "repaired" it. They just kept making excuses and rushing me out without actually fixing anything. And guess what, they only gave me back $1600 of the $2200 I paid them upfront because they "repaired" that part. If you like wasting money on terrible service and empty promises, go ahead and take your car here. But if you're smart, save yourself the headache and stay far away from this awful shop!"

"Katie and her team are absolutely amazing. I had my husband’s car brought there by a towing company as I slammed into a curb and had some damage to the rim - amoung other problems. They helped me by replacing the parts that needed replacing in exceptional time! The manager even phoned me to discuss the extent of the damage. They made me feel at ease and were extremely professional. I highly recommend this branch!"

"This place is run by thieves. My van needed an alignment. After the alignment was "done", they said my car needs a new part "control arm and ball join assembly". After the alignment, when I drove the car, it was pulling right on its own, this was not the case before I took my van to Firestone. Mind you this is a relatively new van 2020 Honda Odyssey, about 39000 miles. I am the sole owner and in my mind its just not possible that it requires a new part unless something hit the car, which never happened. I took the van to Honda dealer in Katy, they completed the alignment, no problem whatsoever. There is no need for any new part. I paid more than $200 at Firestone. I would like my money back. I have before and after reports from Firestone and also from Honda Service in Katy. I will be filing a formal complaint to Better Business Bureau and to the local court for fraud and my time lost, unless my money is returned and lost time compensated. Firestone "recommended" brake-service and other work that "should be" done asap. I checked every point with Honda, in their multi-inspection report everything came out green. Date of Service at Firestone: 12/03/2023 Date of Service at Honda: 12/04/2023 My goal is to bring awareness for my fellow citizens to avoid this place. It is so disappointing that just for some business they are lying to people and creating more business for them. This is unethical and immoral and it is wrong at all levels."

"I consistently have issues with this location. Every time I book on the app, the appointment shows scheduled and I get reminders that my appointment is coming up and then at the last minute or on my way to the shop even, I check my app, just because I expect bad service, and the appointment is cancelled. The few lucky times I have actually been able to get service here, the staff are always hanging out at that little desk in the shop on their phones while customers wait in the lobby. For such a tenured company who “used” to set the standard in the industry, I expected better."

"Imagine paying over $1,200 for a set of tires and thinking "oh well, at least it includes tire rotations." Then when it's time for the first rotation you call well in advance and make an appointment. On the day, you get ready, drive there (50 mile round trip) and arrive 10 minutes early only to be told you'll have to wait an hour and a half before they can pull your vehicle in. Meaning you'll probably be there another 3 hours. FYI, before I got my bachelors in engineering I was a master technician. I did it myself in a fraction of the time, crisscross bolt pattern and torque specs included! Gave them 2 stars because there have been times they did a good job (excluding the time they scratched my wheel caps)."