Chick-fil-A

"3 items were left out of my order which I understand it happens, I have had nothing but great experiences with chick-fil-a up until now. Typically when an item was left out they have refunded it to my chick fila account no questions asked as I typically make a mobile order. This time however for some reason they were unable to refund me or credit me to my account or my card remotely, it had to be in person. I had to either come by in 1 week to get the items or come by for a refund, either way I am now being inconvenienced by returning. No effort was made to help me out in any other way and those were the only options after asking multiple times. I took time out of my evening to drive back after work to collect my refund and collected my refund. I told the gentleman up front that typically y’all can this remotely and why couldn’t we do it this time but they didn’t really seem to care. If this is a change in policy it’s pretty sad, I have never been anywhere other than here where a refund has to be in person, it’s almost like they’re either banking on you not showing up or that hopefully you’ll buy something else with that refund and they can minimize the cost, either way it is a major inconvenience to have to return."

"Second time this has happened to me and that’s why I am writing this. First occurrence was I was in the drive thru, no utensils or dressing was given to me for my salad. Which is to me weird bc it’s half the meal. It’s what you need to eat it fully LOL. I drove all the way back from work to get dressing and they were extremely rude about me coming back and getting in line again. I thought it was odd but I’m sure it was a busy lunch hour. Until I came back today at 11AM. There was only me and one other car in line. They managed to get my salad completely wrong when I spoke clearly and concisely… I do not ask for certain things to be removed to be difficult, only for allergy reasons. Once again, my salad was wrong. It had all of the things I had asked to be removed plus wrong chicken. I then went back inside. The manager/supervisor that brought me my salad originally saw me obviously waiting bc there was an issue with my salad. He proceeded to ignore me, pretend he didn’t see me and refused to help. My final bit of advice/something else. Go to any other chick fil a. Do not waste your money. Whatever this franchise owner is teaching at this location is not preparing employees for success. I do not blame those who are doing their best with a bad hand delt to them, this is obviously a managerial issue. If you want to be treated with kindness and respect, go to another chick fil a location/franchise."

"Do not let the long line fool you! Your order will be taken and handed to you in less than 20 minutes even with a line of cars wrapped around the building. This chick-fil-a is on point! I have been coming to this location since it opened and I have never had a serious issue. A couple years ago when I received my order and went home I noticed I did not have my 8 ct. nugget entree. Upon telling the restaurant staff they were highly apologetic and gave me not one, but 2 free entree cards for my next visits! This location is my favorite."

"I ordered a grilled chicken sandwich and double hash browns for breakfast. the sandwich was microwave hot with sand paper buns and the hash browns were mushy and warm :/"